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Ascend Federal Credit Union
- Finance
- Murfreesboro, TN
About this business
Ascend Federal Credit Union is a Middle Tennessee not-for-profit financial cooperative owned and operated by its members for the benefit of all who belong. This full-service financial institution offers mortgage and auto loans, credit cards, checking and savings accounts, retirement and investment services, youth accounts, a mobile app, online banking, phone banking, and fee-free access to more than 55,000 ATMs worldwide. With a brand promise to educate and help members become effective financial stewards, Ascend offers a fi... read more
Location details
3403 S Church St, Murfreesboro, TN, 37127, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
One of the worst customer service experiences I’ve had in a very, very long time. I’ve been a customer for over 20 yrs and have noticed a slow decline in the lobby experience since their move towards automation. Honestly, I would gladly deal with a computer over the two young ladies I dealt with today. I tried to withdraw $100 in quarters for a gift and was treated like I was trying to rob the place. When I pointed out “Rolled Coins” was on the sign in the lobby I was told they didn’t have that much. I settled on $50 and was... read more
Just when I had resolved to not be able to deal with a live person unless I had a true issue. On a recent visit, Kelsey Tobin went out of her way to explain some options of the credit union I had no idea about and then help me get involved in it. In addition to taking care of my small problem, she recommend a service that would benefit me. I really appreciate her help, it really made my day!
Stopped by on Saturday with not much time before they close- Bianca was super helpful & was able to get me new cards printed in a timely manner! Thanks for being super professional & kind. You provided exceptional customer service! Thank you!
Kelsey Tobin was an incredible help when I encountered an elaborate fraud perpetrated against my checking account. She took painstaking efforts to get to the root of the problem, helped implement enhanced security measures, and issued me a new card. I didn’t feel rushed and she took as much time as was needed to thoroughly protect my account. Kelsey is an amazing professional. Thank you Kelsey.
Frequently asked questions about Ascend Federal Credit Union
How is Ascend Federal Credit Union rated?
Ascend Federal Credit Union has a 3.9 star rating with 18 reviews.
When is Ascend Federal Credit Union open?
Ascend Federal Credit Union is closed now. It will open tomorrow at 9:00 a.m.
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