Armed Forces Benefit Association (AFBA)

Janine England 

on Google

a month ago

Excellent service was provided by Lety in the Customer Service Department of AFBA. Lety was professional and extremely knowledgeable while being friendly and understanding of my request. Lety even called me back within a short time confirming that additional documentation was needed to complete the request. AFBA is fortunate for her represention in the direct care of their customers. Lety needs to be recognized for exceptional customer service. 

Julie Julie 

on Google

a month ago

Spoke with Ruby regarding a transfer of insurance. She knew exactly what she was doing, was efficient, proactive and informative. In a time when great customer service isnt the norm, interaction with Ruby was a refreshing experience. 

Janet Burnham 

on Google

2 months ago

My first attempt to resolve my issue was met with being transferred during the call numerous times and ultimately to an outside source. End result of that first call was being told to call the number I had started with before being transferred everywhere. Called the same number again and got the most wonderfully helpful people. The first customer service agent, a woman, was very cordial, listened to my whole predicament and proceeded to help me. She was awesome. She then referred me to the gentleman who first helped me acqui... read more

Heather L 

on Google

2 months ago

I have had nothing but positive interactions with this company. Today I called because I was confused about my billing (important to note here that it was MY misunderstanding, NOT any lack of communication or transparency from AFBA). I spoke to a wonderful rep named Stella who not only immediately cleared up my confusion, but also helped guide me through setting up my online portal access, answered all of my new questions about how to add/change beneficiaries if needed, etc. To my delight, it was a very straightforward, simp... read more