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Armed Forces Benefit Association (AFBA)
- Alexandria, VA
About this business
AFBA membership provides military members, first responders, and their families certainty and peace of mind, with benefits tailored to their real-life needs. AFBA. Founded to Protect Those Who Serve.
Location details
909 North Washington Street, Alexandria, VA, 22314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | Closed | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Excellent service was provided by Lety in the Customer Service Department of AFBA. Lety was professional and extremely knowledgeable while being friendly and understanding of my request. Lety even called me back within a short time confirming that additional documentation was needed to complete the request. AFBA is fortunate for her represention in the direct care of their customers. Lety needs to be recognized for exceptional customer service.
Spoke with Ruby regarding a transfer of insurance. She knew exactly what she was doing, was efficient, proactive and informative. In a time when great customer service isnt the norm, interaction with Ruby was a refreshing experience.
My first attempt to resolve my issue was met with being transferred during the call numerous times and ultimately to an outside source. End result of that first call was being told to call the number I had started with before being transferred everywhere. Called the same number again and got the most wonderfully helpful people. The first customer service agent, a woman, was very cordial, listened to my whole predicament and proceeded to help me. She was awesome. She then referred me to the gentleman who first helped me acqui... read more
I have had nothing but positive interactions with this company. Today I called because I was confused about my billing (important to note here that it was MY misunderstanding, NOT any lack of communication or transparency from AFBA). I spoke to a wonderful rep named Stella who not only immediately cleared up my confusion, but also helped guide me through setting up my online portal access, answered all of my new questions about how to add/change beneficiaries if needed, etc. To my delight, it was a very straightforward, simp... read more
Guaranteed and reliable in time of events
Frequently asked questions about Armed Forces Benefit Association (AFBA)
How is Armed Forces Benefit Association (AFBA) rated?
Armed Forces Benefit Association (AFBA) has a 4.8 star rating with 156 reviews.
When is Armed Forces Benefit Association (AFBA) open?
Armed Forces Benefit Association (AFBA) is closed now. It will open tomorrow at 8:00 a.m.
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