Arbella Insurance - Bridgewater Claim Office

Sonia Depina 

on Google

7 months ago

I would give 1 star, it's only 2 because of the representative that helped me (I believe her name was Gabrielle) with my auto policy. Gabrielle was great and extremely helpful HOWEVER Arbella canceled my policy because I paid TWO days late (not 2 weeks or 2 months) the transaction was pending the day BEFORE they cancelled my policy. Listen I understand I paid late but why isn't there a system so supervisors can override and reinstate your policy once it's paid in full? I provided them with screenshots of my bank statement to... read more

Robert Gill 

on Google

6 months ago

Stay away from Doreen Morris. Never answers the phone. Hard to get in contact with and even when shown dash cam footage will still try and deny fault or the entire incident. My advice get a lawyer and let them deal with the shiesty insurance people 

Samantha Mei 

on Google

4 years ago

The 1 star rating is mostly for the Total Loss Department. Please do not get insured through Arbella for your auto vehicle as they will not communicate with you in a timely manner, they will not update your information as you provide either which will cause delays in your claim process, they will not inform you of anything they’re doing behind the scenes which leaves you to find out third-party (from the bank, from your insurance agency, etc.). They truly just want your money and they want to keep you in the dark so that yo... read more

Ryan Fitzgerald 

on Google

a year ago

I've been attempting to obtain reimbursement for a rental vehicle during repairs of my vehicle necessary due to an accident caused by this company's insured driver. I've lost track of the number of calls, emails, etc. made over the past month. I've even had to file a formal complaint with the Attorney General's Office. Absolutely outrageous. Stay very far away. 

Josh m 

on Google

2 years ago

Cancelled my insurance without giving me any warning or notice. Claim they sent my letters in the mail but also sent me an email (in February 3 months after they claim my insurance was cancelled) saying my letters from them have been coming back undeliverable. When I responded with my address I got my letter from them (check for total loss) but was still not informed that they were no longer covering me. Avoid this company. They lack customer service and communication with the customer and will end up having you getting put ... read more