Arbella Insurance - Bridgewater Claim Office

Michael Woods 

on Google

9 months ago

I am currently in the process of trying to settle a claim with Arbella. The Arbella insured driver was at fault. Accident happened on 9/3, and I have yet to be personally contacted by the adjuster as of 9/17. I needed a rental car due to a loss of use of the car involved. No response to email. Phone is not an option for me during normal hours. Insurance companies should understand that everyone is a potential customer. I will not consider Arbella for any insurance needs. 9/17: Shortly after threatening to involve an attorney... read more

Mary Noreen 

on Google

3 months ago

Absolute WORST insurance ever, I called for my partner one time and I wasn’t on their insurance or anything because I don’t have a license, but I never drove their car because I simply don’t drive. Anyways the women starts asking me a BUNCH of personal questions about myself mind you there was absolute NO REASON to do so. They then went about the call and the following couple days my partner ended up with a letter in the mail being dropped from this insurance for failing to list me as an operator and we weren’t even living t... read more

haley blanchette 

on Google

5 months ago

Deserves zero stars. There’s too much to summarize honestly but the long and short of it is I got rear ended by one of their clients. They hit me so hard it accordianed my trunk area and destroyed my muffler. Now I’m being told that the muffler is a betterment and they’re covering 80%. My car was two years old with 60k miles on it. The agent, Stephon, actually tried to tell me “you would’ve had to replace the muffler soon anyway.” Who is going around replacing mufflers? Absurd. Been asking for a call from the supervisor for... read more

Brendan Houlihan 

on Google

5 months ago

Horrible experience. The insured driver from Arbella was determined at fault and I’m left without a working vehicle that is not drivable through absolutely no fault of my own. Every reputable repair shop I contact has a somewhat lengthy wait until early-mid February. I need to transport myself to and from work and transport my 4 year old son to numerous appointments and to and from school but the claims adjuster Shayla and her manager are utterly refusing to cover the rental until the time my car goes into the shop in an eff... read more

Sonia Depina 

on Google

a year ago

I would give 1 star, it's only 2 because of the representative that helped me (I believe her name was Gabrielle) with my auto policy. Gabrielle was great and extremely helpful HOWEVER Arbella canceled my policy because I paid TWO days late (not 2 weeks or 2 months) the transaction was pending the day BEFORE they cancelled my policy. Listen I understand I paid late but why isn't there a system so supervisors can override and reinstate your policy once it's paid in full? I provided them with screenshots of my bank statement to... read more