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Aquatic Technology, Inc.
- Business Services
- Augusta, ME
About this business
Aquatic Technology, Inc. specializes in manufacturing and sales of a full line of swimming pool products and supplies, including pool signage, safety equipment, lifeguard equipment, swim suits, pumps ,test kits, filters, heaters, and personal pool products. Products may be ordered online.
Location details
37 Gabriel Drive, 37 Gabriel Dr, Augusta, ME, 04330, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I placed an online order for an item with Poolweb.com in September 2021.I received an email from Poolweb the same day informing me that the item would be estimated to ship roughly 4 months later.Following this information I decided to cancel the order on the same day because of the long wait. Poolweb responded immediately and stated that the order had been canceled and a refund should be processed in 2-5 business days. 7 business days later I decided to dispute the charge with my bank since I hadnt heard back from Poolweb no... read more
Business response:
Poolwebs response to my complaint did not address the underlying issue. Instead of changing their policy of not processing new orders for customers who previously filed a legitimate chargeback, they have elected to blame the customer for not reminding them of their responsibility to refund customers in a timely manner; or if (as suggested by Poolweb) it appears that there is a delay, to inform the customer of such delay. I gave Poolweb an additional 2 business days to meet their stated refund window of 2-5 business days. I a... read more
I placed an online order for an item with Poolweb.com in September 2021.I received an email from Poolweb the same day informing me that the item would be estimated to ship roughly 4 months later.Following this information I decided to cancel the order on the same day because of the long wait. Poolweb responded immediately and stated that the order had been canceled and a refund should be processed in 2-5 business days. 7 business days later I decided to dispute the charge with my bank since I hadnt heard back from Poolweb no... read more
Business response:
********************* originally placed an order with Poolweb.com on 9/17/21 and reached out that same day to cancel, which was taken care of. It appears there was a delay in processing ***************** refund and after 7 days, instead of reaching out to Poolweb, ***************** decided to file a chargeback claim with his credit card company. This refund issue could have been resolved with a phone call to Poolweb instead of to ******************* credit card company. It is our policy to not process new orders for customer... read more
I placed an online order for an item with Poolweb.com in September 2021.I received an email from Poolweb the same day informing me that the item would be estimated to ship roughly 4 months later.Following this information I decided to cancel the order on the same day because of the long wait. Poolweb responded immediately and stated that the order had been canceled and a refund should be processed in 2-5 business days. 7 business days later I decided to dispute the charge with my bank since I hadnt heard back from Poolweb no... read more
Business response:
********************* originally placed an order with Poolweb.com on 9/17/21 and reached out that same day to cancel, which was taken care of. It appears there was a delay in processing ***************** refund and after 7 days, instead of reaching out to Poolweb, ***************** decided to file a chargeback claim with his credit card company. This refund issue could have been resolved with a phone call to Poolweb instead of to ******************* credit card company. It is our policy to not process new orders for customer... read more
Fraudulent business practices. Placed an order on 7/6/21 for items their website showed in stock and ready for immediate shipping. Items were to be delivered on 7/13/21. I received a confirmation email shortly after with my receipt. A little while later, customer service informed me that they would not be fulfilling my order due to purchase limits (these limits were *** disclosed on their website or the items). I informed customer service that this is not right, that they have an obligation to honor their side of the purchas... read more
Our *********************** ordered two Life Safety throw rings to be shipped next day. The shipper was *****, they did not deliver them. ***** claimed they tried to deliver them but we have cameras that show ***** did make a delivery attempt. I asked for a refund of the next day delivery charge from the vendor since they were the ones we paid the delivery fee to and they refused.
Take your business somewhere else. I agree these people are nothing but thieves. Purchased heat exchanger, unsure if it would work for my particular application, but ordered the item anyway noting their 30-day Return policy. At the time of order the item was listed as "In Stock" and should have fallen under their so call *************************. Upon completing my order (4/21/2021) I promptly received my email confirmation stating that they would be preparing my shipment and notify me once it shipped. 2 hours later I recei... read more
Business response:
The item purchased is not an item we stock and had to be ordered in from the manufacturer when this order was placed. The item online listed as please allow 7-10 business days to ship as this is the average lead time for this particular item. Per our return policy, if an item is not stocked, the customer is responsible for the cost of return shipping and a 25% restocking fee. This is explained both on our website in our return policy and in the return instructions that are sent when a return is requested.
I consider these people to be thieves. Without a doubt, this was the worst on-line shopping experience of my life. I was consistently given bad information and when I returned the merchandise (2 pool light fixtures) in a box they credited me for only 1 light less a (ridiculous, given the circumstances) restock fee. I ended up losing $250 by dealing with them.
Frequently asked questions about Aquatic Technology, Inc.
How is Aquatic Technology, Inc. rated?
Aquatic Technology, Inc. has a 1.9 star rating with 13 reviews.
When is Aquatic Technology, Inc. open?
Aquatic Technology, Inc. is closed now. It will open at 8:30 a.m.
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