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Aqua Spas
- Home Services
- Thornton, CO
About this business
Aqua Spas sells, services, and repairs hot tubs and spas.
Location details
13801 Grant St Building 4, Suite 405, Thornton, CO, 80023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
The only part of this company that works well is the sales part, where they take your money. Once you've made a purchase it all goes downhill. I purchased a new cover, they asked when I wanted it delivered, agreed on a date and it never arrived. Six weeks later with three attempted deliveries they arrived with a cover I never ordered. After a 30 min shouting match over the phone with three people on speaker phone I finally got a partial refund. This company should be avoided. I've never been treated like this before. The ori... read more
Business response:
The customer purchased a new cover (94"x84"- special order) on 6/7/2023. This special order cover had the same specs as his original spa cover (vinyl). Unfortunately, the customer was under the impression he was going to get a different type of material (sumbrella) which the sales person was unaware that it would be vinyl instead. The cover deliveries are usually 6-8 weeks out. The customer purchased 3 filters in addition to the cover on 6/7/2023 (totaling $259.87 including tax). His cover cost was $849 plus tax ($66.31) tot... read more
Nice People Horrible Customer Service My wife and I purchased a Master Spa Twilight in October '22. The unit is under warranty. We have made repeated attempts to receive responses to replace and repair a faulty valve. The missing part results in an extremely high pressure stream of water jutting out from the tub from at a spot immediately next to the control panel. This has created high risk of extreme eye and bodily injury. Our attempts have included several calls to more than three employees, many of which were left unansw... read more
Business response:
Per the customer's contract, All Service visits will require a trip charge payable in advance. On a recorded call, the customer was provided this information and he refused to pay the Trip Charge and was extremely belligerent to our employees. At 5:34pm MST on Saturday 3/25/2023 at 5:34pm MST, the customer's wife Maria V****** called and paid for this trip charge and we have them on the schedule for service on Tuesday 3/28/2023. Aqua Spas is providing to the BBB a copy of the customer's contract.
Aqua spas delivered a broken hot tub and refuses to replace it or refund us. We called they day they delivered it to tell them it was leaking. they didn't send a tech out for over a month. the tech suggested they replace it, they refused! They rarely answer calls and never return them. This hot tub has been leaking and destroying our new patio for a month and a half. It stained my brand new colored concrete. The bottom of the hot tub is rotting from sitting in water. Courtney is a brat to deal with. I've never experience suc... read more
I bought a brand new hot tub from AquaSpas for $8000 and agreed to purchase one that was NEW & a couple years old - still in the box in their warehouse. They gave me the same warranty so I bought it as new. They delivered a filthy tub that what is not covered with anything. It had been on the highway getting rained on and it was covered in road dirt, it was filthy. They set it up in my yard without cleaning it properly, so it needed to be drained and cleaned and filled again. The brand new hot tub leaked on my deck for days,... read more
We purchased a spa in May of 2019 and have never had it completely serviced. The customer service people are horrible with Aurora being one of the worst. Basically we paid for service to replace jets, a faulty jet button, an ozonator that had never worked, and a cover clip issue. I waited over six months for parts to come in and they said they were on order. Then I went into the store after nine months and they had no record of any of the issues. They sent someone out immediately to fix issues and then tried to charge me for... read more
I am so happy with my TS240 Hot tub purchase with Aqua Spas in Fort Collins. I went to their Labor Day Tent Sale in Loveland and was looking for a hot tub that would help with my back (medical issues). I am short so my sales rep, Jesse, went over the specs I had and explained the jets pressure, lounger, color options. I wanted delivery before Halloween and Aqua Spas and Courtney in the delivery department made this happen so efficiently. I like that they provided me with what I needed to prep the site, electrician choices, a... read more
Business response:
We are very happy to hear about your experience! Thank you for your business - Aqua Spas
Frequently asked questions about Aqua Spas
How is Aqua Spas rated?
Aqua Spas has a 3.9 star rating with 83 reviews.
When is Aqua Spas open?
Aqua Spas is open now. It will close at 8:00 p.m.
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