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Aqua Lab Aquaria
- Retail
- San Jose, CA
About this business
Advanced Aquarium Solutions, Serving the Bay Area, CA and beyond We specialize in the design, fabrication, installation, and maintenance of high-end saltwater reef aquariums, planted freshwater tanks...
Location details
955 Lincoln Ave, San Jose, CA, 95126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 7:00 p.m. | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | 11:00 a.m. to 7:00 p.m. | |
| Sat | 11:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I should have read the reviews online, first. I ordered fish meds to treat an early case of hole in the head. 7 days later, my items still haven't shipped. They took the money fast enough and promptly received sent an email stating my item won't be shipped for 6 plus days. Would have been great if that notice was somewhere Visible so a decision could be made Before placing the order... In that email it also stated they don't respond to emails. So that's nice, I couldn't even ask when or if there would be an ETA. I've cancell... read more
Ordered several tanks (~$300). Never heard anything after a few days so I decided to reach out. Annie said there was an error on shipping and that it would be an additional $200 - $250 to complete order--why was this never communicated? Order didn't make sense at that point either, $300 becoming now a $550 order. Just terrible customer service and communications. Please do better. For the hobby and for your own sake.
Really rough around the edges. The display tanks are over run with algae, have flatworm infestations, and are covered in dead plants. I wanted to get some macro algae but after seeing all of that I just don’t trust that I could ever get it parasite clean.
After over a month, they still have not shipped my order. They don't respond to emails or calls. The easiest thing about this place, other than placing the order, was cancelling and getting a refund. I can assume they are pretty efficient in order cancellations due to their terrible customer support .
Frequently asked questions about Aqua Lab Aquaria
How is Aqua Lab Aquaria rated?
Aqua Lab Aquaria has a 3.8 star rating with 197 reviews.
When is Aqua Lab Aquaria open?
Aqua Lab Aquaria is closed now. It will open on Friday at 11:00 a.m.
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