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Aqua Haven
- Hot Tub & Pool
- Oklahoma City, OK
About this business
Aqua Haven Spas has been serving the state of Oklahoma since 2007. We offer premier spas, hot tubs, swim spas, fiberglass in-ground pools & saunas. We strive to provide consumers with high quality spa and pool products. In addition to selling brand name pools & spas, we also offer service, repair and maintenance. With locations in Oklahoma City and Tulsa, we are able to easily assist with all of your chemical, accessory and water quality needs. We work with major manufacturers and suppliers to ensure that our customers have ... read more
Location details
6700 Northwest Expy, Oklahoma City, OK, 73132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The sales rep was very helpful to get us the spa we would need and be happy with. The delivery and setup crew were polite, helpful and dedicated to get things done in a professional manner. I would highly recommend their products to anyone looking for a long lasting, economical spa.
Hoping this company will finish its job. We paid for the spa and it is coming up on one year anniversary of purchase. Their “contractor” does a terrible job in both communicating with us. There has been considerable damage to our property on this installation. I have little to no confidence that this project will be be completed to my satisfaction. Buyer beware using this company.
Bought an above ground pool from the pool and spa show in ***. I expected many vendors but when we got there it was ONLY aqua haven. That should have been a red flag. My mistake. When asked if the pool we were buying was actually in ***, ***** looked me in the eye and said, yes maam, its in our warehouse in ***. What a joke! A week later, still no pool! Day after day, excuse after excuse. After many threats of calling BBB and IN YOUR CORNER at channel 4 they finally refunded my money. Went to Galaxy pools and found a better ... read more
Business response:
Thanks for your review! We appreciate you taking the time to post this. Thank you attending our annual sale at the fairgrounds! The time line on the pool was a little different as you described. Purchase was made on Friday, April 30th. We let you know you could pickup the pool on Monday, May 10th, which your husband didn’t want to do so. So we gave him a refund on May 7th. Thank you!
Had an above grown pool installed and within a year the t-cell went out and we have to replace a top rail but unfortunately the original service manager Zach (OKC) that I had talk to about getting it fixed, left the job and the new service manage has not helped one bit. I will never get another pool from this company. Let a lone refer anyone to them. We are now without a pool this summer unless we fix the problems ourselves. Sorry excuse of customer service.
Business response:
Hello Rebecka! Please email your parts that are broken to ****@aquahavenspas.com we will be looking for them to help you get everything fixed. Thanks Aqua Haven Customer Service John ******
Substandard Service at Best!! Well... we've paid our large deposit in Feb. 2016 for a pool and since doing so have had to chase this company down to even get something scheduled for an install. After MANY, MANY attempts to speak with the owner, Ryan, we just keep having to leave messages and no return calls. I'm hoping that he will read this review and might prompt him to return customer's calls. We are not quite sure how a company can stay in business this way. We will probably have to fight to get our deposit back and go t... read more
Well... we've paid our large deposit for a pool and since doing so have had to chase this company down to even get something scheduled for an install. After MANY, MANY attempts to speak with the owner, Ryan, we just keep having to leave messages and no return calls. I'm hoping that he will read this review and might tempt him to return customer's calls. We are not quite sure how a company can stay in business this way. We will probably have to fight to get our deposit back and go to another company that you can count on to g... read more
Frequently asked questions about Aqua Haven
How is Aqua Haven rated?
Aqua Haven has a 4.2 star rating with 290 reviews.
When is Aqua Haven open?
Aqua Haven is closed now. It will open at 10:00 a.m.
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