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Aqua America, Inc
- Home Services
- Rosemont, PA
About this business
Headquartered in Bryn Mawr, Pa., Aqua Pennsylvania is one of the largest investor-owned water utilities in the United States. It provides drinking water to more than 1.3 million people throughout the state. Aqua Pennsylvania is a part of Aqua America, one of the largest publicly held water utility of the U.S. Founded in 1968, the company provides water and wastewater services to more than 2.5 million residents in Pennsylvania, Ohio, Illinois, Texas, New Jersey, Indiana, Virginia, Florida, North Carolina, Maine, Missouri, New... read more
Location details
762 W Lancaster Ave, Rosemont, PA, 19010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Poor customers service!! I would rate them negative zero! Poor representative,ignorant even their manager is very unprofessional. Don't let them to shut off ur water else u ll be in a big mess with them. When my kids' mom water shut off,I immediately went ahead to make an online bank payment. After two business day,I called my bank to confirmed them,then I called Aqua to tell them that their payment was processed. Rose one of the customers representative asked me to gave her my number to get bck at me. They never called me b... read more
Stay away at all costs! Dig a well! I wish I could rate Aqua America with negative stars. Aqua America has the worst customer service I have seen. Because our builder didn't cancel their account for the water service to our residence, Aqua America would not allow us to switch it to our name. They wouldn't let us pay the builder's bill for our house or anything. They were uncooperative and unsympathic to the fact that we couldn't get in touch with our builder. When the builder didn't pay our bill, Aqua America cut off our wat... read more
These people are still doing business as if it were the 1960's. Slow, inaccurate, rude, and focused ob customer dis-service. In my dealings with then over 40 years they have not kept up with the times. They seem to believe that since they are the only game in town, they can do as they please. If I could I would drill my own well and tell them to kiss off.
Repeating outages, boil water warnings, customer service representatives not contacting maintenance crews after repeated calls to service center, poor water flow, high billings for water, all add up to a pathetic company that really does not care about anything but milking the customer dry of money. This has been going on for years but the politicans protect this company. Premium water prices for third world supply.
Aqua America water company in a nutshell does not care about their customers ! This company deserves a - 25 stars ! I recently signed on with them as there is no other company in my area. Unfortunately, I had to deal with their customer service representatives who are unprofessional, untrained and foul mouth. Customer service representatives are supposed to represent a company. Don't waste your time calling them just file a complaint with the Water Utility Commission. If you have an option to pick another company I highly re... read more
Nobody home for an entire month, how does your bill double? I called regarding Aqua coming out to investigate any leaks that are not obvious to me. Never got a chance to ask this question, as the customer service representative informed me rudely they any leaks are my problem and Aqua will NOT investigate. Also informed me that there was no decrease in my bill during the months nobody was home. I must have been using water from California! Rudest customer service rep I have ever dealt with. It is unfortunate that in Delaware... read more
Aqua customer service reps are DISGUSTING,RUDE,IGNORANT,and 100% UNPROFESSIONAL. If i could change my water company i would but they are the only water company in this Delco area. Actually i give them NO STARS
Aqua customer service reps are horrible, have no respect for people and their situations. They shut off my water for a past due bill of $126. I never received a shut off notice letter. They claimed they sent one but bill that have said payment due date is August 3, 2015. I can pay the $126, but the want me to pay them $50 reconnection fee plus $85 deposit fee. I told them that I am unemployed right now and I children in the home. I have a child with a medical conditions that require to have water in the home.They told me the... read more
Poor customers service!! I would rate them negative zero! Poor representative,ignorant even their manager is very unprofessional. Don't let them to shut off ur water else u ll be in a big mess with them. When my kids' mom water shut off,I immediately went ahead to make an online bank payment. After two business day,I called my bank to confirmed them,then I called Aqua to tell them that their payment was processed. Rose one of the customers representative asked me to gave her my number to get bck at me. They never called me b... read more
Frequently asked questions about Aqua America, Inc
How is Aqua America, Inc rated?
Aqua America, Inc has a 1 star rating with 11 reviews.
When is Aqua America, Inc open?
Aqua America, Inc is open now. It will close at 6:00 p.m.
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