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Appletree Family Practice
- Healthcare
- Charlestown, NSW
About this business
Location details
2/20 Smith St, Charlestown, NSW, 2290, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Reception staff…. That’s all that needs to be said
4 yrs ago I gave a five star rating Nothing has changed with my GP, Dr Nick but what's with the reception staff. Rude and lack the ability to listen. Just in the wrong job especially Hanna and Deanna. I've read through many of these reviews and it seems like patients, many loyal patients are turned off by the reception staff. The gatekeepers. And many only in recent times. I've been charged for not showing up even though I cancelled. When i challenged this the practice manager said I should double check to make sure the rece... read more
My wife had the worst experience going to a dr at this practice for a mental health consult. Basically was patronised, made to feel humiliated, belittled and left feeling shamed. No wonder suicide rates are so high in the community when gp’s are this incompetent at managing mental crises. I’ll save you the $100 and tell you Dr Bond’s strategies of managing depression and anxiety. ~Instead of having a no attitude, have a yes attitude ~When you feel depressed and down, go for a hike, get out of your house, take your 1yo and 3y... read more
While we absolutely love our GP Adam, navigating the rude, condescending and unprofessional reception team is an absolute nightmare. Today I was told “I just told you, you’re obviously not listening “ when asking options and for an explanation of the nurse triage process for my toddler. Horrific customer service, we know you’re a busy practice but how hard is basic professionalism, please do better.
4 yrs ago I gave a five star rating Nothing has changed with my GP, Dr Nick but what's with the reception staff. Rude and lack the ability to listen. Just in the wrong job especially Hanna and Deanna. I've read through many of these reviews and it seems like patients, many loyal patients are turned off by the reception staff. The gatekeepers. And many only in recent times. I've been charged for not showing up even though I cancelled. When i challenged this the practice manager said I should double check to make sure the rece... read more
Frequently asked questions about Appletree Family Practice
How is Appletree Family Practice rated?
Appletree Family Practice has a 4.6 star rating with 421 reviews.
When is Appletree Family Practice open?
Appletree Family Practice is closed now. It will open tomorrow at 8:30 a.m.
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