Applebee's Grill + Bar

Pasquale V. 

on Birdeye

a month ago

On Friday, my wife and I visited Applebee’s and had the worst restaurant experience we’ve had in over 65 years. After being seated, we waited 27 minutes before anyone asked if we wanted a drink. During that time, there was no acknowledgment or basic customer service from the staff. When we finally received a bottle of water, we waited another 22 minutes before a server even inquired if someone was helping us. That’s a total of 49 minutes without being properly attended to—completely unacceptable. I called the manager, Shara ... read more

Jeff D. 

on Birdeye

2 months ago

We have been dining here for over 5 years. 3 to 5 times a month. Always enjoyed the food and service. Our service dog Chihuahua sits on the booth with us. Never barks or growls. Most often, no one even knows the dog is there, not even the waitress. Last time we were there, after being seated, the waitress said the dog had to be on the floor or we would have to leave. So we left. We'll not be back. 

Ruthie M. 

on Birdeye

2 months ago

I had lunch at Applebee's yesterday with a friend. The food was very good, but what made it special was the service. The front desk greeted us so nicely, but I have to say that our Server, Shemika was awesome!!! She took the time to personally greet us, joked with us, came back a few times to see if were okay or needed anything. Her warmth and kindness were wonderful!! I hope next time I return that she will be my Server again. Kudos to Applebee's for hiring such a wonderful staff!!! 

Claudia A. 

on Birdeye

2 months ago

We visited the Orem Utah Applelbees on 7/7/25. We arrivied at 5:45 p.m. so we could order the Neighborhood Nachos on the 1/2 price appetizer menu. The Manager that sat us down was one one of color and informed the bar tender that we were in her area. She knew we were waiting for her because she made eye contact with me twice. She ignored us until 6:01, taking drinks from her glass behind the bar, cleaning up tables etc. @ 6:01 when she came over to our table, we asked her to honor the happy hr menu. She said she would ... read more

jim w. 

on Birdeye

2 months ago

verry poor service,and tried to charge for something that i did not get.did not get change back 

elizabeth h. 

on Birdeye

3 months ago

DO NOT EAT AT THIS APPLEBEE'S. Food was the worst ever. A year ago I said never again..but my 3 friends said let's try it one more time. NOPE AND NOPE LAST CHANCE. I ordered the BBQ chicken nuggets appetizer (batter so thick we couldn't even cut the. In half) Ordered Salmon with potatoes and broccoli. Mash potatoes instant and so rubbery I could cut them with a knife. Asked for some butter to try and help them taste better. Took waitress a really long time to get them because she said she had togo clear back to the freez... read more

Emily S. 

on Birdeye

3 months ago

Great customer service. Food came out super fast and done perfect and very good food.  

Dianne B. 

on Birdeye

3 months ago

Just had dinner there and the service and food were awesome. The manager and staff were so welcoming. Our waitress was Ellyn and she was great too! Many thanks! 

doshrimps h. 

on Birdeye

4 months ago

Do not eat here! My friend and I showed up today (Friday) at 11:40 looking for a quick lunch off the lunch menu. We ordered as soon as the waitress came, and I though it would be a quick, hassle-free lunch. Boy, was I wrong. Our waitress kept coming by and assuring us that our food was almost ready, and just be patient. WRONG! She had never even put in our order (thanks Rashida!). About 12:20 she came by, retook our order, and assured us that our food would be out in ten minutes. Guess, what, it took more like additional twe... read more