a.p.i. Alarm Inc.

Mehmood B. 

on Birdeye

8 months ago

I am writing to express my deep frustration regarding my inability to reach their service department over the past five months. Despite leaving multiple voice messages, emails, and messages through their platform, I have not received any response. This lack of communication has been extremely disappointing. As a customer who was transferred to their services following Bell’s divestment of their security division, I am concerned that this level of service is absolutely a crime. I am left wondering how are they still in busine... read more

Robert 

on Birdeye

10 months ago

Avoid This Company at All Costs — Zero Customer Service I’ve been trying to reach API for months since they took over, and it’s been nothing but a nightmare. Today alone I spent 3.5 hours on hold and still couldn’t get anyone to answer. They simply don’t pick up the phone, don’t respond, and don’t care. Their customer service is non-existent. I’m now calling to cancel all three of my locations with them because it’s impossible to run a business when your provider refuses to communicate. If you’re considering them—stay awa... read more

Nan P. 

on Birdeye

10 months ago

Wish I could give Negative star rating. We also have been affected by the recent transfer from Bell/MTS to a.p.i.. Went to office at 220-3025 Portage Ave. it was in process of being moved out, no forwarding address. Other address at 3657 Robin Blvd. is also not valid. Emailed a termination of service Oct 25, still waiting for reply. Our system was off line due to renovations, told we had 96 hours only. That was 3 weeks ago. Put stop payment on auto withdrawals. BBB compliant in process as well as with the office of Ministe... read more