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3 years ago
3 years ago
4 years ago
We would like to apologize for any inconvenience this may have caused our customer. Nevertheless, we would like to carefully explain this customer's case and solve all the matters in his favor. The customer has decided to register for a membership account by paying 50.00 USD on 08/08/17. We have the records showing that the customer has used our services even before the registration date. We have provided the customer with total 193 different listings matching her criteria. The customer has contacted our live support line on 09/05/17 03:15 PM with concerns about some properties, that are no longer available. As it is stated on each page of our website, due to the nature of specific subsidized and section 8 housing, we encourage all our visitors to contact the landlord directly and get details about availability. Every effort is taken to verify the availability of the home. However the majority of Section 8 HUD Housing Program listings are rented fast and are on a very high demand. Please understand that these are the landlords and management companies that have signed up for Section 8 program and some of them have a waiting list which is even more than a year long. The customer has also expressed a will to be refunded over the phone call with one of our support agents, and the agent did clearly explain the procedure of requesting a refund, which requires the customer to fill and sign a refund application form. This would have allowed us to resolve this case as quickly as possible if we had received signed and filled form via fax or mail or even as a scanned document. This procedure is covered in our membership terms and conditions to which the customer has agreed to upon the registration process. For legal restriction, we are obligated to inquire and receive a signed request form from the customer before we can even proceed to a refund process which is a standard procedure in our company as well as many other companies in our industry. Additionally, we have also sent an email and a text message with refund request application form instructions. Our records show, that the customer did open the Refund request application form online, which clearly provides that she was well aware of the document and required legal procedures to receive a refund. Despite the fact, that until this day we have never received any required documents from the customer, and the customer did not try to contact us again by any means of communication, we have issued a full refund on 09/06/17. Nevertheless, we do understand that the customer was not entirely satisfied with our services. We really value each and every customer and their complete satisfaction is our goal! Therefore we have decided to fully refund this customer.
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4 years ago
Allow us to apologize for any inconvenience this may have caused. We do receive some listings from our data partners and that might have been an error that caused inaccurate data to appear on our websites. Our goal is to help landlords and management companies by providing them with a significant list of potential and good quality tenants. Our company does receive up to 3,000 registered members per day that are very happy to use our services. All our services for landlords are free, and any management company or landlord can post as many listings as it wants for free. Unfortunately, Corinne ******** did not contact us with any requests to remove the listing or update any kind of information before so we were unable to help him right away. We would have taken immediate action to solve this in the best way possible, but until this day she did not provide us either with property address to be removed or with her phone number. The ability to contact us is described in the website "Contact Us" page and it can be done by a phone call, live chat, an email and or submitting a ticket or any other form, anytime, any day 24/7. The first day we have received this complained, we took action to locate and remove the property that accidentally was posted on our website with Ms. ******** contact information. We hope that we have properly satisfied Ms. Corinne ******** concerns. If for any reason she has more questions or concerns, we encourage her to contact us directly so we could help her right away.