themischiefmaker on Yellow Pages
9 years ago
09/21/2013, 11:46 AM
Do NOT come here. We took our dog here because they accept Care Credit and are near us. She had hurt her leg and we weren't sure what had happened so we brought her in to be looked at. The vet did not do an X-Ray, he just felt around her leg and told us she tore her ACL, ruptured her meniscus disc, and dislocated her kneecap. We were quoted $2,000 to fix it. We took her to another vet for a second opinion and they actually did an X-Ray and found out that her femur bones had fused together as a puppy when she broke her leg before we adopted her, something ACC didn't know because he didn't do an X-Ray. We weren't told of a dislocated kneecap from the X-Ray. We had those records and the X-Rays sent to my mother's vet 5 hours from us and they said they would do a "fish line" surgery for $800-$1100 and they kept their word on that when we had THEM do the surgery instead. Let me also point out that originally we were told ACC does the fish line surgery, then we were told they didn't, so in the end we don't even know if they do. With her surgery AND two skin tag removals it came out to $1200...$800 less than just the surgery (who knows what surgery) with ACC. We just took her in today because my dog removed 2-4 of her staples from surgery and her surgeon is 5 hours away so I figured ACC would fix it. I get there and they quote me $300-340 which I was actually expecting only because I figured I'd be charged a lot. Her surgery vet said they'd charge $150. So we are going with them. In the mean time, I left my dog there because I thought she was going to get fixed up there but my husband made the phone calls and decided not to, so he goes to the vet to pick her up and explains to them how unhappy he is with their prices and at the same time is LIVID with them because they wouldn't even bandage her up to go home without charging us $30! So she was sent home with an open, gaping wound to be waiting however long before we could take her somewhere else. They obviously didn't care. He told them they were in it for the money, have given horrible service, didn't even give her X-Rays, and he wanted to talk to the vet about it. He never did get to talk to the vet because he was "busy" so he vented all of this to the front desk woman. Needless to say we are NEVER going there again and we believe all the other reviews written on here about them and think you should too. UPDATE: We ended up finding Banfield later that evening that fit her in as an emergency check-up and stapled her now completely open wound this morning AND gave us a flea RX for $105!