American Water Damage

Dave Fors 

on Google

2 weeks ago

Our water heater leaked and flooded our basement, we called american water based on recommendation they were quick for the mitigation as we put in an insurance claim for the damage, they became very pushy for payment even though they knew an insurance claim was in process. When it came time to put everything back together they came out and gave an estimate and when the project manager came to look at the project both my wife and I were home and he showed us some carpet samples and we wanted to be on the same page as we didn'... read more

Heidi Lynn 

on Google

4 weeks ago

I was a bit thrown for a loop with kitchen water damage. Let's just say Yikes. I was extremely confused how this process even works honestly. While Ben "sold" us as having these guys do the repair, he did drop the ball a bit... the pics he took weren't great & he literally just doesnt explain things well. He says you can call & email anytime, but then doesnt respond or is off that day you need answers. Phoenix however, who has been our" project manager" has been simply amazing in explaining everything!! He is the one I would... read more

Lucas Zellmer 

on Google

a month ago

Our American Water Damage saga lasted around 2 years. We had water back up in our basement and, initially, they were quite responsive and helpful. However, there were clear shortcomings after the job was 'done' (floor falling apart, poor/missed painting, cracked vanity counter). It took about a year to get Jon back to our house after numerous phone calls/emails. After endorsing pretty terrible workmanship, it took another 6 months (and multiple additional visits from Joe) to get work restarted. After the second round of repa... read more

Kendall Trabant 

on Google

a month ago

Great customer service and the manager is very on top of things! 

Grace Lackmann 

on Google

a month ago

Thank you to everyone at American Water that worked to restore the water damage on our home. Thank you, Ben for getting the claim set up with the insurance company. Thanks to Jake & Joe for estimating and scheduling the repairs and getting completed as scheduled. Thank you.... Courtney for working with the insurance company and also keeping me informed and answering all my questions as the work was being completed!!