American Residential Services LLC

Julie Camarata 

on Google

a month ago

A representative came to assess what was wrong with my 5 year old AC unit. I was told that it was beyond repair and was given an estimate of $2600 for labor and was told that a sales representative would be back to my house later that evening. I called a different company for a second opinion and they fixed my unit for $100. I wish that I could give American Residential Services 0 stars. The only thing that impresses me is the number of one star reviews that they have. 

Shannon Banks 

on Google

a month ago

My father purchased a brand new HVAC unit from ARS just three years ago, and already last month it required a new compressor. Even after that major repair, the system is still not working properly. Over the past several weeks, I’ve had to schedule 3-4 service visits, including the service visit for today, and every time a technician comes out, the issue remains unresolved. To make matters worse, each time I call and even when I visited the Columbia office in person, I get the same rehearsed lines: “Our Quality Assurance Mana... read more

Adrian Brown 

on Google

a month ago

• 07.08.2024 - Eugene & John installed a new 5 ton AC and a furnace, but by 8p the same night it stopped working and me and my wife had to sleep in the basement • 07.09.2024 - Eugene & John returned to get the system working, they said it was a voltage problem due to having several trip switches installed. • 07.22.2024 - A second problem occurred, specifically, we had a gas leak due to the new install, we had the gas company come out, and they confirmed the gas leak and said they had to turn it off, so I had to pay a company... read more

J P 

on Google

3 months ago

If I could give 0 of 5, I would. Horrible customer service. Rude management. Years of misdiagnosis just discovered. Luckily Home Depot no longer contracts with them in Atlanta metro. DO NOT USE.