American Integrity Insurance

Rebecca C 

on BBB

a month ago

This insurance has doubled the cost of my policy in the last 2 years! Last year it was $1800, now this year $2700! Absolutely ridiculous! How can people even afford to own a home! We are currently searching for a new policy through another insurance company! 

Larry W 

on BBB

2 months ago

This insurance company has NO integrity WHATSOEVER. They lie. They don't respond and they are evasive and non responsive. This company is trash. Go anywhere else. 

SAMARIA J 

on BBB

7 months ago

I purchased my newly built home in 2018. I insured it with American Integrity. The premium in 2022 and 2023 was $1181.80 and without any notice my premium is now 3833.88. I will be searching for a better price of insurance as this is ridiculous to have your premium increased more than triple to amount in 1 year without any notice. I'm in disbelief and furious. 

C. U. 

on BBB

7 months ago

American Integrity lacks integrity. After Hurricane Ian, we filed a hazard claim, and their own adjuster estimated the repairs would cost $120,000. They offered $14,000. We hired a lawyer who threatened to take them to court, which led them to increase the offer to $44,000. When we did not accept it, they exploited our situation by raising our premium from $4,800 for hazard and flood to $12,400 for hazard only and canceled our flood insurance. Now that we are no longer with them, our insurance is $3,400 a year for hazard cov... read more

Edward C 

on BBB

7 months ago

For the past two years I have tried to pay my premium by check and both times they claim they never received it. These are the only two times I have ever had a check payment Lost in the mail. I suspect its more expensive to process a check than an electronic payment so they conveniently lose the check. Oh did I mention they increased my premium by 50% this year despite no claims. 

JoAnne B 

on BBB

10 months ago

An email was sent to cancel a policy with American Integrity. We waited 10 days and called back looking for the check and were told the y never received the email. We forwarded the same email to prove it was sent and were treated as if we were idiots. **** the so called lead was rude and had no intentions of apologizing for the absolute worst customer service that we were given. I would NOT even consider using this company ever again. 

Brian M 

on BBB

11 months ago

I had 2 claims in the 8 years that I have been with them. Both denied, 1 because it didn't rain on the day I claimed the ceiling damage. 2. I didn't report kitchen cabinet damaged with in 2 weeks of it happening ( slow leak didn't see it under the cabinet). 

Jon P 

on BBB

11 months ago

I am currently experiencing challenges with my insurance provider. In January, amid documented winds reaching speeds of up to 70 mph, my property suffered significant damage with shingles dislodging from the roof. Despite the fact that the property had been inspected twice by the county prior to our purchase, the insurance company deemed the issue as attributable to faulty construction, which I find to be the initial cause for concern.Subsequently, in their efforts to mitigate the damage, the insurance company arranged for a... read more

Alexa R 

on BBB

11 months ago

I cancelled a policy because they increased our home insurance to $10,917.59 USD (nearly tripled our original quote). When this happened, our mortgage company did an advance payment for the 2024 insurance. We cancelled the policy when we were 2 months into the policy year (or $1,819.59). Once we cancelled, we expected to receive a check for the prorated amount (or $9,097.99), but instead, they sent a $3,700 USD which is around *****% of what we paid for the year. This means, they gave us less than HALF of what we paid for 20... read more