American Home Shield ProConnect

Khadim Diallo 

on Google

3 weeks ago

I am extremely dissatisfied with my experience. My HVAC work order has been open since May 20, and after more than a month and a half, the issue still has not been resolved. The replacement compressor has been ordered incorrectly not once, but twice. Throughout this process, I have repeatedly been told that the repair would take "about two weeks." Now I am being told it could take another two months before the correct part is available. To make matters worse, I was given two unacceptable options: either pay $7,275 to upgrade... read more

TAZ T 

on Google

9 months ago

I paid $223.61 for a very unprofessional technician to tell me he would give me a temporary fix for my washing machine. He said it would need parts. Why not just fix it right to start off and avoid the numerous trips. Who wants a temporary fix. I complained majorly about this service to the company and the technician then estimated it would be about $250-300 for the parts. That makes this service for fixing my washer to be close to $500. I can just go buy a new washing machine for the repair guy. They said they were going to... read more

Itta Englander 

on Google

a year ago

I contacted ProConnect because the gas in my rental home had been shut down due to a poor connection to the stove. I got a technician the same day to come in and fix the connection. While he was there, he told me, the ignitor on my stove should be replaced. I authorized the repair. My tenant called me hours later and told me that she had turned on the oven, and the smell of gas was overwhelming. I contacted the contractor who then told me over the call that he was pretty sure that my tenant was being "overly sensitive" and t... read more

Novella 

on Google

a year ago

We had this company handling repairs for years with no problem but then when we needed to have an appliance repaired the dishwasher and clothes washer went out at same time they showed their true colors. No one got back when we put in the service request. I called and the person said they couldn't find a company to service us? I called around and each person I talked to said to my surprise "we refuse to deal with that company" really? So that is the reason why they left us hanging? Meantime I'm waiting and going to the laund... read more

R.G. Walker 

on Google

a year ago

The worst experience that I have ever had was with American Homeshield. I had an unfortunate water leak spring from underneath my kitchen sink and water was flowing everywhere. I called AHS to report the situation and to get immediate assistance as the leak was uncontrollable. I went outside to turn the water off, but the main valve was stuck wouldn't turn off. So for the next 10 min I attempted to turn the water off while on the phone with a I spoke with a girl name C Terrago and she was horrible. She wouldn't listen and ke... read more