American Home Shield

Scott Hanson 

on Google

3 weeks ago

I submitted TWO warranty requests with American Home Shield because I have natural gas leaking in my garage—a real safety issue. Instead of being honest and telling me they couldn’t find a contractor, they just CANCELLED my request with no warning. After calling multiple times, I was told I needed to wait 24–48 hours. No help. Four days passed. I waited on hold for AN HOUR. When someone finally answered, their English was so bad I seriously couldn’t even understand them. It was like they were speaking another language. An ho... read more

David DePierro 

on Google

a month ago

Subject: Breach of Contract – Denied Coverage for Pressure Tank Replacement Like other insurance companies, AHS has denied a claim despite clear language in their agreement. I have the top-tier plan with AHS and recently discovered a leak in my American Standard Power Flush Toilet. The pressure tank was leaking, and while I initially planned to replace it myself, I reviewed my AHS agreement and found that under "PLUMBING – TOILETS," all parts and components are covered, with exclusions limited to the tank lid and seat lid. T... read more

Katrece R Holloway 

on Google

a month ago

This warranty company is a JOKE! You pay your monthly premium and the $100 fee for them to come out to repair an item when it breaks but….we are still waiting 5 weeks later for them to make a decision regarding our broken Frig! Literally they have sent 3 vendors out to diagnose and or repair the problem. The first 2 they sent said REPLACE IT because it’s too old to keep fixing. Mind you they have been out 5 times over the past 4 years to fix it. Plus now this visit which makes 6 times…$600 in total to send someone out…we are... read more

Chris Ryan 

on Google

2 months ago

I’ve spent 5 months trying to get a leaking fridge fixed through American Home Shield. Multiple technician visits, same problem every time — and no resolution. After all this wasted time and no communication about alternative solutions, they suddenly tell me it's a manufacturer defect and they're no longer responsible. No warning, no heads-up, just a full handoff to the manufacturer after months of delays. I paid for a service that promised peace of mind and support — instead, I got poor communication, repeated inconvenience... read more

Katrece R Holloway 

on Google

2 months ago

This warranty company is a JOKE! You pay your monthly premium and the $100 fee for them to come out to repair an item when it breaks but….we are still waiting 5 weeks later for them to make a decision regardint our broken Frig! Literally they have sent 3 vendors out to diagnose and or repair the problem. The first 2 they sent said REPLACE IT because it’s too old to keep fixing. Mind you they have been out 5 times over the past 4 years to fix it. Plus now this visit which makes 6 times…$600 in total to send someone out…we are... read more