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American Family Insurance - Michelle Underwood

4.9

About this business

Location details

6836 W 121st St, Overland Park, KS, 66209, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.994 reviews
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Stacy W's profile image
Stacy W 
on Google
3 weeks ago

Since my review was hidden/removed from the Shawnee location, I’ll put it here instead! I inherited this agent when Michael Pfautsch retired. I did not choose her. My family has had Mike as our agent my entire life and he was amazing. However, seems the white glove service retired with Mike and we got stuck with an agent that only cares about commission. My phone and email has been blown up dozens of times in the past year trying to sell me life insurance, but when a real issue arose with my policy nobody called. I was then ... read more

Stacy W's profile image
Stacy W 
on Google
4 weeks ago

Since my review was hidden/removed from the Shawnee location, I’ll put it here instead! I inherited this agent when Michael Pfautsch retired. I did not choose her. My family has had Mike as our agent my entire life and he was amazing. However, seems the white glove service retired with Mike and we got stuck with an agent that only cares about commission. My phone and email has been blown up dozens of times in the past year trying to sell me life insurance, but when a real issue arose with my policy nobody called. I was then ... read more

Kimberly Burnett's profile image
Kimberly Burnett 
on Google
5 months ago

My agent, Michelle and her assistant Kami have been amazing to work with! We have had American Family take care of all our insurance needs for over 29 years and we have been happy with the outcome of each of our claims and questions. Our agent is prompt with responding to questions, helping with claims, or insuring all our family vehicles. 

Susan Coughlin's profile image
Susan Coughlin 
on Google
5 months ago

Michelle and Kami are great to work with….always quick to settle any questions or issues!!! 

Brogan Heinen's profile image
Brogan Heinen 
on Google
7 months ago

Kami was super helpful and responsive in assisting to add to our current plan. Accomplished same day, very quickly. This team is amazing! 

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Frequently asked questions about American Family Insurance - Michelle Underwood

How is American Family Insurance - Michelle Underwood rated?

American Family Insurance - Michelle Underwood has a 4.9 star rating with 94 reviews. 

When is American Family Insurance - Michelle Underwood open?

American Family Insurance - Michelle Underwood is closed now. It will open at 9:00 a.m. 

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