American Family Insurance - La Olsen Agency Inc

Bryan Freund 

on Google

2 months ago

I was a client for 25+ years, and always liked American Family. Unfortunately, rates became unreasonable. There may be a day that I come back to American Family Insurance, but it will NOT be through Lori Olson's office. I understand being disappointed when someone is leaving, but after 25 years I would have at least expected professionalism. No response to my emails to cancel home and auto for 3 weeks and then very curt, short, unprofessional responses. On top of which, cancelling renters insurance for our son, even though w... read more

Anonymous 

on Google

a year ago

I was told that my 1500.00 deductible would be reimbursed to me because a guy hit my daughters car only to find out that they lied, at the begging of the claim they told me in order to start a claim you need to pay deductible and once the claim is settled we will reimburse you, today I get a call saying they have decided it's non biding decision even after I provide pictures and videos that the guy was clearly at fault , and i will not be getting my 1500.00 back, would not recommended AFI I need an insurance that will have m... read more

N P 

on Google

a year ago

I was told that my 1500.00 deductible would be reimbursed to me because a guy hit my daughters car only to find out that they lied, at the begging of the claim they told me in order to start a claim you need to pay deductible and once the claim is settled we will reimburse you, today I get a call saying they have decided it's non biding decision even after I provide pictures and videos that the guy was clearly at fault , and i will not be getting my 1500.00 back, would not recommended AFI I need an insurance that will have m... read more

Danny Ferrari 

on Google

a year ago

I have Charles Hopkins as my agent and I couldn't be happier. 

Kaela Shoemaker 

on Google

3 years ago

Lori is very responsive and is willing to meet and work with us to personalize our insurance needs.