American Family Insurance - Douglas Smith

Anonymous 

on Google

a year ago

Irresponsible insurance company I have been insured with them since 2015 with no issues until I claim. It’s been two weeks now I have been working with them about my car. Nobody cares you.They values money only not you. They have been negotiating for $2 per hour for labor charge, body shop said that they drop their wage rates from $78 to 60 and then I negotiated with collisions center and willing to drop to $58 but they don’t want to raise from $56 to $58, which they have been saying customer/client is responsible for differ... read more

yam budathoki 

on Google

a year ago

Irresponsible insurance company I have been insured with them since 2015 with no issues until I claim. It’s been two weeks now I have been working with them about my car. Nobody cares you.They values money only not you. They have been negotiating for $2 per hour for labor charge, body shop said that they drop their wage rates from $78 to 60 and then I negotiated with collisions center and willing to drop to $58 but they don’t want to raise from $56 to $58, which they have been saying customer/client is responsible for differ... read more

Erik Rumpke 

on Google

a year ago

Have been trying to file a claim with them for over a year. They Never answer the phone or have someone to talk too. They raised my rate $50 out of nowhere for no reason, and i have recently been calling to cancel with them. Still no phone to be answered or call backs. I don’t know how a business functions like this and would advise never insuring your vehicles, let alone anything through them. 

Keenan P 

on Google

a year ago

Does not return calls.. 

Miss Royale 

on Google

a year ago

I have been with them for years; auto home and life insurance. They keep increasing my auto insurance claiming its a state wide increase. You would think the longer you stay with a company the more they appreciate you. They told me that a manager will call me to see if there is any discount and I have been calling for days and no one answers the phone!!!! No accidents, payment on time and they are still trying to drain me for more money because they can!!! No other reason!!!!