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American Electric Power Co

1.7

About this business

Location details

5721 Shier Rings Rd, Columbus, OH, 43016, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
1.746 reviews
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Yasmine S's profile image
Yasmine S 
3 weeks ago

Terrible and clueless customer service. My AEP utility line got hacked and after reaching out to my rental community's property management office and receiving no aid on the matter, I reached out to AEP's customer service. The AEP customer service representative I reported my concerns to via online chat did not seem to take what I said about my getting hacked seriously. On top of that, the AEP representative that came to my house briefly checked my AEP line's smart meter and did not seem to conduct a thorough investigation t... read more

Yasmine S's profile image
Yasmine S 
3 months ago

Terrible and clueless customer service. My AEP utility line got hacked and after reaching out to my rental community's property management office and receiving no aid on the matter, I reached out to AEP's customer service. The AEP customer service representative I reported my concerns to via online chat did not seem to take what I said about my getting hacked seriously. On top of that, the AEP representative that came to my house briefly checked my AEP line's smart meter and did not seem to conduct a thorough investigation t... read more

Yasmine S's profile image
Yasmine S 
3 months ago

Terrible and clueless customer service. My AEP utility line got hacked and after reaching out to my rental community's property management office and receiving no aid on the matter, I reached out to AEP's customer service. The AEP customer service representative I reported my concerns to via online chat did not seem to take what I said about my getting hacked seriously. On top of that, the AEP representative that came to my house briefly checked my AEP line's smart meter and did not seem to conduct a thorough investigation t... read more

Yasmine S's profile image
Yasmine S 
3 months ago

Terrible and clueless customer service. My AEP utility line got hacked and after reaching out to my rental community's property management office and receiving no aid on the matter, I reached out to AEP's customer service. The AEP customer service representative I reported my concerns to via online chat did not seem to take what I said about my getting hacked seriously. On top of that, the AEP representative that came to my house briefly checked my AEP line's smart meter and did not seem to conduct a thorough investigation t... read more

Ed Roman's profile image
Ed Roman 
3 months ago

My personal experience with a AEP was excellent. Very professional very friendly. Nick was an absolute treasure. 

Frequently asked questions about American Electric Power Co

How is American Electric Power Co rated?

American Electric Power Co has a 1.7 star rating with 46 reviews. 

When is American Electric Power Co open?

American Electric Power Co is closed now. It will open tomorrow at 9:00 a.m. 

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