America First Credit Union

Janiece J 

on BBB

a year ago

I have very much liked banking at AFCU. However, Im very unhappy with a recent loan I got from them. At closing there was a verbal request from the underwriter that was NOT put in writing or the loan agreement. I am being held to follow the verbal request. The loan agreement states no verbal communication or agreement is binding. Be very careful when signing or getting a loan from AFCU. Your loan agreement that you sign, means nothing. 

Derrill H 

on BBB

a year ago

I went into the *************** Branch branch to purchase a dozen **** Gift Cards to give out through the year. I was not advised about the fees that are applied after 12 months. Found out the hard way that now the last few cards are worthless! I looked up the rules according to Federal Regulation ******* Requirements for financial institutions offering prepaid accounts. They did not comply with disclosure and yet they still refuse to honor a refund. I am realizing that they are not interested in following federal law or kee... read more

Peggie F 

on BBB

a year ago

I had previously given AFCU a stellar review only to have them revoke a charge dispute they had previously credited me. SO DISAPPOINTING! 

Blaine N 

on BBB

a year ago

Terrible bank, I called in and requested that my payment date be moved back to the latest date possible. That lasted for a month and date reverted back... employees cannot do simple task at america first. 

Nona H 

on BBB

a year ago

This the worst credit union i had fraud on my checking account nope we cant help its Saturday and were clised they canceled my credit card im like in ****** can you over night me new card Nope you live to far away But ny who is a signer can go to America first credit union and iver night me a catd unbelievable 

NIcole J 

on BBB

a year ago

This is the absolute worst financial institution Ive ever experienced. They ran a hard credit check twice for an ** loan then denied having ran the second one despite my credit report showing it. Once they finally admitted their error, I asked them to reverse the second one. They evaded my numerous calls and emails trying to get the info for my ** loan because they didnt want to deal with my complaint about them running the second hard credit check. I spent over a week trying to communicate with *********************** who w... read more

Rachelle S 

on BBB

a year ago

**** ** location needs help/ coaching! They continuously disappoint me each time I visit the branch. There are only two branches in *******, so when one of them, which is closest to me, provides nothing but let downs, it is very disappointing to say the least. Today is the second time when Ive decided to use the drive through video ATM, no one is at the window, I sent the tube containing my ID, deposit slip and cash upon arrival to have to sit for 10 minutes then park and go inside and ask them to grab the tube. Why even hav... read more

TEESHA J 

on BBB

a year ago

TUMBLING FAST...GOING DOWN HILL.....HORRIBLE!!!! GET READY TO CAMP OUT WITH A TENT AND SOME SLEEPING BAGS IF YOU ARE TRYING TO GET THRU TO CUSTOMER SERVICE, WHEN YOU DO, THEY ACTUALLY HAVE ABSOLUTELY NO CLUE WHAT IS GOING ON. 1ST THEY POST A PAYMENT TO A WRONG ACCT, THEN CALLING ME TWO MONTHS LATER ASKING IF I AM GOING TO MAKE A PAYMENT. HUH? SECOND, THEY GO INTO YOUR CREDIT REPORT AND TOTALLY S**** YOU WITH DEROGATORY INFO THAT SENDS YOU CREDIT SCORE INTO THE TOLIET, THAT IS INCORRECT INFO, SO YOU GET TO SIT ON THE ***** FO... read more

Annette C 

on BBB

a year ago

This review is in regards to AMERICA FIRST CREDIT UNION Headquartered in *****, ****. I worked with *********, from America First Credit Union Headquartereds, she help to resolve a conflict. I had on my debit card. They assisted me by reversing a fraudulent charge on my **** debit card. I am very happy with their decision and their review process. And I am very grateful with their process of settling my dispute with the fraudulent company. ********* from the main branch.was very helpful, I am very happy and I am a Very satis... read more