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Ameco Solar & Roofing
- Consumer Services
- Valley Village, CA
About this business
Location details
4705 Laurel Canyon Blvd Suite 205, Valley Village, CA, 91607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is a review for post-install / post-PTO support. While I'm not happy the issue existed in the first place, the follow-up was fantastic. I emailed on a Thursday (early morning around 1:30am) with detailed comparisons between what my app was reporting and what the utility was reporting. Was able to get on a call with customer support that afternoon and by the next morning, they had a technician at my house. For context, my system was operational but reporting incorrectly. PTO was early February and this was mid-July when ... read more
Just got my NEC solar and Tesla Powerwall 3 up and running and approved with local utility. We signed the contract in March of 2025 and it's now mid August - it took that long from start to finish. The only complaint I have is the long delay that took place in the month of July. The system had been installed in the mid June, but my utility company changed the date for a 10 day window to install my new meter from July 1st to July 30th. If I had not reached out to Ameco, I would not have known this. There was no communication ... read more
Our experience with Ameco Solar LLC has been mixed. The sales process went very well — the salesperson was knowledgeable, explained exactly what we needed, and clearly described how the system should function. The design phase also went smoothly, though it lacked regular follow-up. However, once we moved into the installation stage, communication from Ameco dropped off significantly. We found ourselves constantly having to send emails and make phone calls just to get updates, many of which went unanswered. It turns out that ... read more
Update: I appreciate the call I received from Asaf in customer service; I wish I had been able to get similar responsiveness when I attempted to escalate mid-project. I genuinely hope that changes in AMECO's communication and responsiveness are a result of our situation, as our system is installed and is currently operating well. It appears based on earlier reviews that the communication and management challenges are not new, but Asaf has assured me that they take our feedback seriously. While I am not comfortable changing m... read more
I'm struggling to rate this company, as our solar system is now installed and working, and the final cost was reasonable. For that, they deserve a star. However, the journey to get there was quite possibly the worst service experience I have ever endured, stretching out over a grueling eight months. While some project delays are expected with complex installations, the profound lack of proactive communication and the constant deflection of blame onto others (rather than a focus on solutions) was incredibly painful and time-c... read more
Frequently asked questions about Ameco Solar & Roofing
How is Ameco Solar & Roofing rated?
Ameco Solar & Roofing has a 4.5 star rating with 64 reviews.
When is Ameco Solar & Roofing open?
Ameco Solar & Roofing is closed now. It will open at 9:00 a.m.
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