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Amazing Views Cabin Rentals
- Hospitality
- Pigeon Forge, TN
About this business
Location details
3404 Householder Street, Pigeon Forge, TN, 37863, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
STAY AWAY FROM THIS PLACE AND BOOK SOMEWHERE ELSE. The cabins LOOKED nice online, but when you arrive, it’s a different story. Dirty is an understatement. The place was all-around horrible. I have been trying to contact them since July about our stay at one of their cabins and I JUST heard from one of the managers a few days ago, ONLY because I called them. Nobody, even the person who booked the cabin, has heard from them regarding our request. We tried contacting them on every outlet possible and we didn’t receive a respons... read more
We had a family reunion in one of your cabins For 31 people and paying $19k. The unlit was dirty, insufficient in silverware, only one of 4 microwaves worked. Worst though was a bed bug infestation. One of us was bitten many times, including on her face and had to miss a day of work due to a severe reaction to the bites. The infestation was confirmed “100%” by the exterminator called in to inspect. Do not rent from these people. They offered a very small discount to us for the so called inconvenience( lost work, worry about ... read more
We entered the cabin on Birds Nest Way in TN, Saturday evening. The cabin was not cleaned thoroughly. The bathroom showers had mold around the floor and the grout was filthy. The kitchen floor was also dirty and didn't appear to have been mopped. The carpet in the living room didn't appear to have ever been vacuumed or cleaned. There were cobwebs throughout the cabin and many fixtures were missing light bulbs. Many of the TVs did not work. The comforters and blankets had stains and had not been washed. The entire cabin neede... read more
they are professional scam artist that will call the law for no apparent reason.we have been loyal customers for years.watch out for these unprofessional fakes that bill ur account more than once
Business response:
Mr. Finney, Please refer to our most recent direct communication with you on this matter. We apprecaite your business and look forward to seeing you again soon in the near future. Have a great day sir.
Please beware of the policies of this company. My Dad had booked a cabin for him and his kids and grandkids. He is battling cancer and was hospitalized the week we were supposed to arrive. The company would not allow the family to come without him. We could provide any documentation needed from his drivers license to credit cards to hospital records to my ID matching his address and last name but nothing would be accepted by them, only us to repay the $5200 in our name. Not even him calling and putting it in our names was ac... read more
I booked a cabin with this company for the dates of July 20th -July 23. This was for my 25th wedding Anniversary. The first night we stayed I thought I had an allergic reaction to something I had marks on my face and back and was swelling. So, I began to take Benadryl, because my husband and son were fine. So, we were going to prepare for the next day to renew our vows and I woke up the next morning with more marks in other areas. I was inching, knots on my face legs, back, arms and hands. I called the office and informed th... read more
Business response:
Dear Guest, We apologise for any inconvenience. From our records, it shows that we did reach a desirable resolution. We can also assure you that the issue was taken care of. Kind Regards.
I booked a vacation rental with this company through VRBO. Amazing Views' printed rental agreement said no refunds for cancellations, while VRBO said I would have almost a year. Amazing Views said they honored VRBO's cancellation guarantee, but they would not give me this in writing and I was told I would have to sign the rental agreement which said I understood no cancellation. I thought this was pretty shady, especially since I was offered deposit insurance for about $500. I canceled through VRBO which refunded their servi... read more
Business response:
Barbara, Thanks for reaching out. As explained before, our cabins are also listed on external partner sites for additional exposure, such as VRBO. These 3rd party sites will try to match our cancellation policy, but because you originally booked on the VRBO platform, their cancellation policy of 60 days supersedes our own. We offered Deposit Protection, which would give you the benefit of changing dates or rescheduling your stay inside the 60 day cancellation period. We apologize for any confusion.
We rented cloud 9 this week and were very disappointed. It was filthy. It took us two hours wipe down,sweep, clean the showers and sinks. ( I have pictures showing before and after). I think the only Things your cleaning crew cleaned was the toilets and the stove. The basement shower has black mold in it. They changed the hot tub water but when we turned it on, it spit out this black brown grunge stuff. It is disgusting. And there is bat crap in the middle of the deck everyday since they nest up there. We also found small sc... read more
Business response:
Thank you for the feedback. When we looked in your reservation notes, we do not see where you called and reported any of these items after you checked in? If we would have had this reported, we would have sent a cleaning crew back out that same day and handled anything that needed attention. If we are made aware of any issues by a guest we work very diligently to handle them in a timely manner. We are sorry for any inconveniences that you encountered, should you wish to speak with a manger about this, just call the office a... read more
Don't bother with them! We couldn't cook because grill was nasty and they didn't leave us anything to clean it with. Couldn't use kitchen pots & skillets because they were extremely scratched up stuff was chipping off of them. Also only 2 forks were there in a "fully equipped kitchen" that holds 4 people. Couldn't work the hot tub until we found the knob to it behind a bench. They don't give you pillows for the pullout couch. TV in the living room didn't work. Keypad on front door wouldn't let us enter or leave until we mess... read more
Business response:
Terrell, I apologize for any inconvenience that you had while staying in the Beary Nice Cabin... When I saw your complaint above, I immediately reviewed all reported issues in this cabin during your stay.. What I discovered was that nothing at all was reported or mentioned to us during your stay, so we were surprised to see the comments above. Please know that when a guest reports any issues at all after check in, we send out the appropriate staff to address and handle these issues promptly. If we had known you had concerns,... read more
Frequently asked questions about Amazing Views Cabin Rentals
How is Amazing Views Cabin Rentals rated?
Amazing Views Cabin Rentals has a 3.6 star rating with 619 reviews.
When is Amazing Views Cabin Rentals open?
Amazing Views Cabin Rentals is closed now. It will open tomorrow at 9:00 a.m.
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