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1995 Windy Hill Rd SE #17, Ste 17, Smyrna, GA, 30080, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:30 a.m. to 5:30 p.m. | |
Tue | 8:30 a.m. to 5:30 p.m. | |
Wed | 8:30 a.m. to 5:30 p.m. | |
Thu | 8:30 a.m. to 5:30 p.m. | |
Fri | 9:00 a.m. to 5:00 p.m. | |
Sat | Closed | |
Sun | Closed |
Bought a home policy that was cancelled after 3 years due to the property being flagged as “still under construction”, despite being insured for the entire duration. Agent was of no help; additionally, they did not bother informing us and as such, had to deal with the insurance company for the erroneous cancelation, additional costs associated with the mortgage company buying a “replacement” policy that cost about 4x more. I would not recommend this agent/ agency.
Poor communication. Unable to return phone calls or emails. Unable to change mailing address. Allstate customer service unwilling to help me they refer me to her and she won't respond. Run.
We have attempted to reach Ms. Randolph regarding our increase and left several messages. Today we were told she returned calls from 4-7 pm. No call. We have been with Allstate for close to 20 years.
Great personality, friendly knowledgeable
I have been with the Valerie Randolph Agency for over 20 years. I find them to be very honest and trustworthy. We get upset at times when dealing with price increases but must realize it is not them raising the prices. We sometimes get upset but must realize too that they are humans and trying very hard to accommodate their clients In working with Robin, Keely and Valerie, I find them to be very courteous and willing to help us get a better understanding of our policy and willing to offer options as well. I don't think they ... read more
Allstate Insurance Agent: Valerie Randolph has a 4.1 star rating with 43 reviews.
Allstate Insurance Agent: Valerie Randolph is closed now. It will open at 8:30 a.m.
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