Allstate Insurance Agent: Diligence Insurance Agency

Brittany Ricks 

on Google

2 months ago

This company was referred to me and in the beginning I had a very great rate but I noticed the communication was not right. I was receiving multiple emails from three different companies saying different things related to my car. Rita is not professional and she failed to realize that she communicated through text. My policy ended up canceling but something was up because she kept asking to take my payment but the amounts were not aligning and information was incorrect. She never called and kept pushing it further back. I ne... read more

Tee Walters 

on Google

8 months ago

Terrible communication and customer service. They do not care about the people they serve. Matthew Wech doesn’t return phone calls even if you leave a message. Rita tried to assist then failed me with the lack of communication. I’ve been with them for ONLY one month!! I will be switching soon!! Oh and let me add very unprofessional!! Rita or whoever’s behind those cell phone numbers will text your phone about a google review but won’t text or call to resolve an issue! Uncalled for behavior. 

Hailey Brady 

on Google

a year ago

Connor🧑‍💼 was the best person that I have spoken to there including the representative. I spoke to this morning very helpful and very positive! Definitely makes the experience a lot easier and comfortable:)