A Yahoo Local User on Yahoo! Local
9 years ago
05/12/2011, 13:47 PM
All Valley Pools built a beautiful pool for us. However, they do not believe in good customer service after the sale. We have had on going issues with equipment they installed since construction. They have not repaired the equipment properly and it continues to fail. Unfortunately they do not believe that the customer is ever right. When we call to ask when they will be able to make a repair we always have to wait and wait. 1 or 2 weeks while we cannot us the hot tub or pool. We have owned several pools and never have we had one turn totally green. We cannot see the bottom! They refuse to get essential repairs done in a reasonable time frame. Then they are rude and even blame the customer. We pay all our bills to them on time. Unfortunately, We payed for our pool service a full year in advance. All valley will not let us out of the contract for service, and refuse to treat us with just a little respect. When we request information on when a part will be in or when the repair will be completed they are very rude. They, Alex and Felix, treat you like you are a total bother. The parts can be bought at a local retail pool store today! They refuse to make the situation correct. Frustrated and Stuck. I do not recommend using them for service or repair! They are suppose to replace the filter tomorrow, but they were suppose to replace it on Tuesday. Who knows!!! Meanwhile, maybe I should stock the pool with catfish.