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Alexandria Toyota Service Center
- Automotive
- Alexandria, VA
About this business
Location details
3750 Richmond Hwy, Alexandria, VA, 22305, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
First time here since car purchase. I took an evening appointment at 5:30 and the service interaction with the assigned service rep was awful. When I arrived it took a while before someone acknowledged me and another customer. Finally a gentleman walked up and asked me my appointment time and told me I would be helped soon and to wait on one of the service reps. I stood there and they just acted too busy to even look at anyone even. Finally someone gets off the phone and acknowledges us. I get asked for my number and told so... read more
This review is for the Service Dept: I was traveling across the United States on a road trip when I had issues with the electronic tailgate malfunctioning on my Tundrap. I called the service department and spoke to Vera and explained my situation. She was able to sneak me in immediately and referred me to Thomas Ramey. The problem was fixed within an hour, my dog received a biscuit and I was on my way! I'm very grateful Thomas and Vera were able to take care of me on a very last-minute situation.
We came into the Toyota service center and were helped by both an associate and a manager. The process was easy, smooth, and exactly what we needed. Everything was completed in a timely manner, and the team made sure we were taken care of from start to finish. Several staff members offered assistance, which made us feel like a top priority. Great customer service and overall experience!
Always had a great experience here with Cristian Gutierrez!
They did not properly fit in the oil filter causing an oil leak. Refused to give a refund for initial oil change as they waisted my time and possibly damaging my car. Don’t recommend.
Frequently asked questions about Alexandria Toyota Service Center
How is Alexandria Toyota Service Center rated?
Alexandria Toyota Service Center has a 3.7 star rating with 64 reviews.
When is Alexandria Toyota Service Center open?
Alexandria Toyota Service Center is open now. It will close at 7:00 p.m.
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