ALEKO

Andrea T. 

on Birdeye

a month ago

Only giving one star because zero stars isn't an option. Aleko gate has been a nightmare from start till now (two years later). My original order shipped with missing peices. New (wrong peices were then shipped). Twenty some emails/call later all correct parts were received. Parts have broken within two years (outside warrenty period)...Expensive parts (gate arm, wand, etc). Terrible customer service. I accidentally ordered an extra part with the repacememt wand that broke (the part was missing from my original order so I th... read more

Angel P. 

on Birdeye

7 months ago

I purchased an ALEKO 3-4 person sauna because I loved the design and the photos, opting for it over Costco, which has plenty of positive reviews about their customer service. The sauna was delivered on Friday, and according to ALEKO's instructions, I only had three days to inspect the package for damages. I started the installation by watching videos and searching online since the manual was vague and poorly written. On Sunday, just two days after delivery, I reached out to ALEKO customer service for a replacement threaded... read more

Doug L. 

on Birdeye

7 months ago

Was sent accessories for an electric gate that didn't go with the equipment I purchase. Was told that they couldn't do anything for me unfortunately. I could go on their website and buy something different! Do Not Buy from this company! 

Chris S. 

on Birdeye

8 months ago

Hugely disappointed in this company.  Our motor went out 13 months after purchase   I thought that it was the remote battery because it was temperamental not so.  Customer service said it is out of warranty.  We don’t use in the winter and maybe was used 30 times in total since new.   This company does not stand behind their products.  Additionally the awning faded terribly in a short time even on the north side of the house.   Yours truly Order #212075   

4+ photos

Andrew B. 

on Birdeye

2 years ago

We bought our gate openers and Gate from Aleko online. We love the gate and openers until the temperatures dropped to roughly 20 degrees. The gate openers would not open. We were locked in out driveway until the temperatures warmed up. I contacted the company and we exchanged emails, pictures, and videos back and forth over 2 months explaining the problem. the Owners manual says they work down to Minus 4 degrees F. They do not. The customer service is terrible and they do not stand behind their products. They told me... read more

Rotem A. 

on Birdeye

3 years ago

Worse company ever, ordered many items that were in stock, days later they come and say it is out of stock. It happens like this over and over again, don't do business with those guys. 

Tommy M. 

on Birdeye

3 years ago

This is the worst customer service I have ever dealt with in my entire life. I wouldn't begin to fathom treating my clients this way. I purchased a gate opener from Aleko and was proud to do so, when received it would not work for me. I hired a professional to install, after numerous hours of troubleshooting and still paying the professional to troubleshoot, I still have a unit not working. They offered to send another out to me, I accepted thinking things happen. Unfortunately, now having issues with the second on... read more