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ALEKO
- Fences & Gates
- Kent, WA
About this business
ALEKO is your online mega store! It's your one stop shop for home goods, pet supplies, gates, green energy and more. Stop by our local shop to get warehouse direct pricing!
Location details
8307 S 192nd St, Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 2:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | 9:00 a.m. to 1:00 p.m. |
Only giving one star because zero stars isn't an option. Aleko gate has been a nightmare from start till now (two years later). My original order shipped with missing peices. New (wrong peices were then shipped). Twenty some emails/call later all correct parts were received. Parts have broken within two years (outside warrenty period)...Expensive parts (gate arm, wand, etc). Terrible customer service. I accidentally ordered an extra part with the repacememt wand that broke (the part was missing from my original order so I th... read more
Aleko has excellent customer service. We had a small end cap on our awning that had become dried out and brittle from sun damage. I reached out to see about getting a replacement. They responded within a few hours, asked for some details about our awning. The next day I received an email letting me know a package was on the way. It arrived within 3-4 days. They also sent 2 pieces, (the left and the right) at no charge. Very happy with their prompt communication and shipping.
Business response:
Thank you for sharing your positive experience! Were so glad to hear that our customer service team was able to assist you quickly and efficiently. Its great to know youre happy with the prompt communication and shipping. We truly appreciate your feedback and look forward to serving you again in the future!
****** at Aleko was very good to work with, prompt and courteous
******* was really great. He listened to the issue and solved the problem while I was on the phone.
Business response:
Thank you so much for taking the time to review. We're pleased to know ******* was able to you ofer you exceptional customer service!On behalf of ALEKO, thank you again, and we hope to continue serving you and our other customers to the same deggree.
****** ***** was an absolute charm to work with. The defective issues we had were quite severe to the *********************** of the gate purchased from ******************************* put my concerns at ease & assured me our claim would be handled in a timely fashion. The correspondence via-mail with ****** alone was timely, informative & helpful in lieu of waiting on a phone line & hoping to speak to the same person throughout the process of our claim. We appreciated the professionalism with which ****** handled our concer... read more
Fast and reliable communication. Friendly and positive. Would buy again @Aleko
Business response:
<p>*********,</p><p>First let me start off by saying Thank You for being the Best Part of ALEKO.</p><p>At ALEKO we strive to provide the best customer service experience and are so pleased that we were able to extend that service to you.</p><p>Thank you for taking the time to provide your valuable feedback.</p>
******* in customer service was very helpful. We needed a replacement part and it was sent quickly. We saved a lot doing this ourselves and assembly and mounting was easy.
I was provided with a replacement item to replace a non functioning awning motor with a minimum of hassle; much appreciated!
Business response:
<p>*******,</p><p>Thank you for taking the time to review you recent experience with ALEKO and it's products. </p><p>We are pleased that your replacement item was satisfactory. </p><p>We appreciate and value your feedback.</p><p>Thank you for being the very best part of ALEKO.</p>
I purchased an ALEKO 3-4 person sauna because I loved the design and the photos, opting for it over Costco, which has plenty of positive reviews about their customer service. The sauna was delivered on Friday, and according to ALEKO's instructions, I only had three days to inspect the package for damages. I started the installation by watching videos and searching online since the manual was vague and poorly written. On Sunday, just two days after delivery, I reached out to ALEKO customer service for a replacement threaded... read more
Frequently asked questions about ALEKO
How is ALEKO rated?
ALEKO has a 4.3 star rating with 1,536 reviews.
When is ALEKO open?
ALEKO is closed now. It will open at 7:00 a.m.
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