Alco Appliance LLC

Anonymous 

on Google

a year ago

I was scheduled to have an appointment from 12-2 to repair my dishwasher. At 2:45 I called to check and they said that the technician had come to my house and no one answered the door. That did not happen, I had been in the living room next to the front door the entire time. I was given the technician's phone number but he didn't answer a call or text message. I am very disappointed because they came highly recommended on our neighborhood listserve. I will add that the woman answering the phone was very nice and sympathetic ... read more

Miriam Ragen 

on Google

a year ago

I was scheduled to have an appointment from 12-2 to repair my dishwasher. At 2:45 I called to check and they said that the technician had come to my house and no one answered the door. That did not happen, I had been in the living room next to the front door the entire time. I was given the technician's phone number but he didn't answer a call or text message. I am very disappointed because they came highly recommended on our neighborhood listserve. I will add that the woman answering the phone was very nice and sympathetic ... read more

J Budjevac 

on Google

a year ago

I called and left a message I quoting about repair for my washing machine. ALCO called back during business hours on a Wednesday; I explained I was on a work call. They requested I text my address. I did. Apparently they never received my text which I do believe! They called the next day and I called back. Phone tag happens. The Friday morning of the day they were supposed arrive a man calls and starts the conversation with “You didn’t text us the address. You were supposed to do that and you didn’t.” He continued aggressive... read more

Jelena Budjevac 

on Google

2 years ago

I called and left a message I quoting about repair for my washing machine. ALCO called back during business hours on a Wednesday; I explained I was on a work call. They requested I text my address. I did. Apparently they never received my text which I do believe! They called the next day and I called back. Phone tag happens. The Friday morning of the day they were supposed arrive a man calls and starts the conversation with “You didn’t text us the address. You were supposed to do that and you didn’t.” He continued aggressive... read more

Melissa Davey- Keller Williams Realty Center 

on Google

2 years ago

Jason came out in our scheduled window. Off the bat, he was courteous, knowledgeable, and well prepared. He not only repaired the problem (blower wheel), he checked all the other components to make sure they were in good condition. Turned out one of my heating elements was broken and he was able to fix that too. Kudos also, that my dryer is a 1964 GE (yes, 1964) model and they carry parts for older dryers. I highly recommend them and plan to use them in the future for any needs.