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AlarmTek Smart Security
- Edmonton, AB
About this business
Location details
10180 101 Street Northwest 34th Floor, Edmonton, AB T5J 3S4, Canada, Edmonton, AB, T5J 3S4, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I am a TELUS ADT customer. I had a question about the placement of an outdoor security camera. After shouting at a virtual assistant for over three minutes that I wanted to speak to a human, my call was transferred to the Service Department where I was put on hold for five minutes. Then the call was disconnected. I called AlarmTek and the phone was answered by Matt, an actual human, who took the time to speak to me, a non-customer, about my objections to my neighbor's placement of a security camera. I gained insight into whe... read more
I have held off posting my review for far too long and based on the indifferent attitude I have received from Alarmtek over the past five months, it is time. First off, I am going to loudly and clearly dispute Alarmtek’s statement about "OUR CUSTOMERS ARE OUR PRIORITY" because there is quite simply nothing farther from the truth in that statement. Not much has gone well with my installation in early February 2025 and I continue to struggle with system issues to date (July 2025). First call to sales, I spoke with Jeff the Com... read more
I had my security system installed in 2023 and worked awesome for a year. After that, the service had been so disappointing. My cameras often don’t work. I had called the technical support many times and the issue hasn’t been resolved. My window was smashed on Halloween night in 2023 and the camera didn’t have the recording. Oftentimes when I wanted to check on something, there was no recording. Someone rings the doorbell, the live video in the app just keep downloading until the person at the door has already left. Unfortun... read more
Quite disappoint so far. Was told I had to purchase everything up front and paid just over $2,900. Technician came to site and I was told due to the doorbell not being wired I would have to go with an alternate doorbell camera from Amazon. I was told I would receive a refund but I was later told that my discount changed with not getting the doorbell so it was only $20 less. The fact that I spent this much and instead of any real savings they just changed my discount instead is a joke plus I needed to get my own doorbell that... read more
We are with this company now for three years. Absolutely horrible service system is not working. We’re being charged monthly. This company is a scam.
Frequently asked questions about AlarmTek Smart Security
How is AlarmTek Smart Security rated?
AlarmTek Smart Security has a 4.1 star rating with 42 reviews.
When is AlarmTek Smart Security open?
AlarmTek Smart Security is closed now. It will open at 9:00 a.m.
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