Al Serra Body Shop

J W 

on Google

2 weeks ago

I had high hopes for this auto body shop based on its reputation, but unfortunately, my experience has been incredibly disappointing. After speaking with the manager, I thought I was going to be well taken care of, but it has become clear that my concerns were not taken seriously. The communication was horrendous, with promises made that were never kept. Despite my efforts to follow up, I found myself chasing them down to get any response, which is not only frustrating but also a waste of time—especially when I'm already bus... read more

Robert Knapp 

on Google

a month ago

They did well to explain to me what my options were for some of the issues on my truck, and the PDR tech did a great job removing the dents we found at delivery. Only issue is the truck was returned to me very dusty inside, when I brought it to them clean. They did not use any seat protector or floor mat sheet, so the seat, floor, console, hard trim, door panel were covered in shop dust with marks from boots and hands. Not a huge deal, but a quick 5 minute wipe to clean up the mess should have been done before turning it ove... read more

Austin Hoekstra 

on Google

2 months ago

TLDR: Damaged my vehicle, lied about it, and hoped i wouldn't notice by hiding the damage. I picked up my vehicle from the bodyshop on Feb 19th. When I arrived to pick up the car and drop of my rental they just handed me a piece of paper saying what repairs were done and tried sending me on my way. Finding this strange, I immediately reviewed the repairs on my own and noticed the plastic molding had been damaged during the repair. Upon further inspection, I pulled on the molding to find that it had broken / missing clips and... read more

chris larosa 

on Google

3 months ago

I hit a pole in my drive way, it was 7° and the bumper shattered. They are able to inspect and give estimates for my insurance company so the process was very easy and surprisingly fast! I am very pleased with their work. 

Evelyn Blanford 

on Google

6 months ago

Every service person was professional, thoughtful and helpful and the work was well done.