AIR Communities

Ariana F 

on BBB

3 weeks ago

As a tenant, my husband (a military veteran) and I, were encouraged to enlist in the *** Solar program at our apartment complex ************* upon moving in August 2024. Once the solar option was available for our building, we started getting billed $180+ monthly on top of the $40+ we were getting billed by PG&E. We thought it was a mistake and tried reaching out to our apartment complex property manager, ****, several times. After trying to get in contact with him for over a month we reached out to Ivy solar for an explanat... read more

Alan S 

on BBB

7 months ago

It's not even worth a one star. This has been the worst place I have ever lived in. Over Priced Dog Kennel with all the smells that come with the dog kennel. Leaks, smells, puddles of urine in elevators, at the top of stairs near entrance, dirty, noisie, staff that can't be reached, a corporate office that doesn't return your calls. Great palce to live if you want to lock your dog inside while you are out and everyone else gets to hear the dog cry barking. The corporate office broke my lease because they rather charge the do... read more

Elias G 

on BBB

a year ago

My partner and I lived in one of Air Communities apartments called *********** for 3.5 years. The property manager, Page ********, charged us a pet deposit for our dog, $400, and pet rent of $75 a month. When we moved to a bigger apartment, we had to pay another pet deposit of $400. When we received our move-out statement, it stated we owed over $200 and didn't include our refundable pet deposits. The Fremont website states, "There is a refundable, one-time pet deposit of $300 per pet and a monthly pet rent of $35 per pet". ... read more

Brittany K 

on BBB

2 years ago

No integrity. It's a real estate investment company accountable only to its shareholders. They will s**** over tenants with no ethical accountability, really straddling the line for the very low bar of the legal accountability. Stay away from these people and do not rent from a property owned or managed by AIR. 

Mary M 

on BBB

3 years ago

This company puts profits above its' residents and has raised rent a ridiculous amount while barely maintaining the property. No additional services are being rendered and the management is sub-par. The customer service told me that it is not possible to speak with the people that make the decision to offer an astronomical increase in our rent rate as it is based on 'market rate' and they are 'too busy' to speak to me. He was also quick to inform me that I must let them know 60 days in advance if I don't wish to renew, or th... read more

Tanner C 

on BBB

3 years ago

I followed up with this parent company due to one of its property management subsidiary companies assigning costs and fees to myself that were not authorized in my lease contract. My experience was not a good one. The representatives at Bent Tree and Air Communities were dismissive and it was clear that residents (or customers) were not a priority. After bringing this misassignment of fees to the attention of representatives of Air Communities, they insisted that they needed a two week review period to approve or deny my req... read more