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Aid Audio Television
- Retail
- Queens, NY
About this business
Location details
179-3 Union Tpke, Queens, NY, 11366, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 4:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
A couple days ago we had a technician that was sent out through my extended warranty company who told me, that the unit has a lot of problems, it's unfixable, has to be replaced. Today I called the repair service to find out about my refrigerator and I was shocked-whoever was answering the phone from the Audio & Television Service Corp. 17903 Union Tpke, Fresh Meadows, NY 11366 (718) 969-2211 company was rude, unprofessional, the worst customer service behavior I have ever experienced. The sad part was a man by name Rick who... read more
The word service does not exist in their vocabulary the worst ever will not recommend it for any body they told me to call GE to find out where is my part for the fridge and then hang up the phone on me my wife was in tears from the yelling by RICK the "customer service" person ,I Evan called GE and asked them to remove them from their list of service company's wich they did Simon angry customer
The absolute worst customer service I have ever experienced. Owner or manager has no business dealing with customers and handling calls. It's shocking how major appliance brands partner with this unprofessional company forcing its customers to do business with them.
This is the WORST costumer service I have ever encountered. The person who answered the phone Soma was extremely rude on the phone. Even though Samsung said they would cover the cost of parts and labor, she said that AID TV would not. When I asked to speak with the manager Rick he was even worse. He was incredibly condescending over the phone telling me that just by talking to me over the phone he knew what was wrong with my freezer. When I shared with him that Samsung said they covered parts and labor with our 5 year warran... read more
If I can give zero star, I willll!!!! This is the worst experience i ever had. They are rude and very unfriendly. I called them many times, no answer, finally when someone pick up the phone, I asked when do they close, they said 5PM, when i got there at 4:30, store closed already (wasted my time). The next day I call them at 4:30, no answer. 100 % negative review for this place.
Stay away from this repair shop. Don't even bother to call, they will give you a run around. It's a mom and pop store that doesn't care about your option. I call to schedule an appointment 3 times, all 3 times never showed up. Waited 5 hours each time, call each time I waited. Would be told I am coming please for me, never showed up.
This place is BEYOND rude and horribly unprofessional. Where to start?... with that nasty old B!TCH of a secretary... The unkept appointments... The zero call back... Not to mention the attitude. I politely asked Rick (the manager) some questions and he tried to turn our conversation into a screaming match. I refused to play his game and just stayed polite but that did not work. He eventually just hung up on me. I'd be curious to know if he would have screamed at me like that if I was in his office. My TV took over 8 months ... read more
Frequently asked questions about Aid Audio Television
How is Aid Audio Television rated?
Aid Audio Television has a 1.1 star rating with 113 reviews.
When is Aid Audio Television open?
Aid Audio Television is closed now. It will open tomorrow at 10:00 a.m.
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