Aerocare Holdings, Inc.

Brad G 

on BBB

a year ago

How do you all stay in business. Worst I have seen. 

Ken J 

on BBB

a year ago

Have called several times over a month to try and get my cannula for my oxygen concentrator.They don't answer the phone and say they will get back to me in 24hrs lie's.Nothing worse. Worst medical company in ***.CEO ******************* should be ashamed of the customer service or at least have a handle on it.Not doing his job. If I ran my business like he does I would be out of business.But what do you expect from a rich business man. 

Dallas F 

on BBB

a year ago

Worst company that I have ever dealt with. They somehow always lose my insurance info even though it has never changed. I'm lucky if I get supplies once per year and when they do send them, they send the wrong masks and refuse to replace them. When I call they are rude and refuse to do anything to fix the problem. 

William B 

on BBB

a year ago

This company is a complete fraud. I got a CPAP machine in Sept 2022. It was supposed to be paid off over a 10 month period. They have billed me for over 15 months and I am still not paid off. I called them in September 2023 to find out what was going on and why I was still being billed and asked how this was not paid off. They allege that somehow I changed insurance companies in the middle of the year (May?) and the 10 month period started over. That is completely false. We have been on the same insurance since this started.... read more

Alicia T 

on BBB

a year ago

Horrible customer service. All billing phone number go to *************** and it is impossible to understand them. I called to pay my bill and they withdrew double the amount owed. Now cannot get anyone to help and correct the overcharge. 

ALI R 

on BBB

a year ago

DO NOT DO BUSINESS WITH THIS COMPANY/ THEY SET ME UP ON AUTO PAY WITHOUT AUTHORIZATION. THEY STARTED UNAUTHORIZED AUTOPAY OVER A YEAR LATER AFTER PICKING UP MACHINE WHICH SHOULD HAVE BEEN A PURCHASE, NOT A RENTAL!!!! 

Craig R 

on BBB

a year ago

Pueblo Colorado office will not answer call, or call you back. Horrible service, been customer for 8 years. Who is CEO of this **** ** ****** 

Julie G 

on BBB

a year ago

I would give them 0 stars if I could. I had knee replacement surgery in August of 2022and this company supplied my wheeled walker. I have BCBS primary, Medicare secondary and Physicians Mutual Medicare supplement. Apparently the billing is handled through Adapt Health. BCBS and Medicare stopped paying in May 2023 as they only pay up to purchase price. This equipment only costs $25-30 and 10 months more than paid for this piece of equipment. In August of 2023 I received a bill for $8.05. I called Adapt Health asking why I was... read more

Dennis G. 

on BBB

a year ago

They cannot do simple math. All prices are inflated. They billed me for about $1500 for the value of the equipment at my residence. I could buy NEW identical equipment for about $600 at the time. After several calls to them I found that if I were to tell them I no longer wanted their service they would GIVE me the equipment to save having to pick it up. Then they tell me about a "new" law that requires me going to a doctor to be 'recertified' every 5 years. I do this, paying for an office visit, only to have them hound me fo... read more