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AEP

1.8

About this business

Location details

428 Travis St, Shreveport, LA, 71101, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
1.880 reviews
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miss unicorn's profile image
miss unicorn 
a month ago

The absolute dissatisfaction I have experienced with this incompetent company is honestly baffling! Every time it even slightly rains or the WIND blows, our power goes out. Don’t you think this is unacceptable? Once, nothing was happening at all and our power still had the audacity to go out. They leave us several hours without power especially knowing this usually happens during the spring/summer when it’s the hottest. I hate that this is the only option we have. It is so inconvenient to have to deal with this and be on edg... read more

Margaret Poindexter's profile image
Margaret Poindexter 
a month ago

Our power has been out for more than twelve hours. Shame on you SWEPCO. You need to do better. We should start a no payment revolt. 

Sajaviah Leonard's profile image
Sajaviah Leonard 
a month ago

Terrible customer service. My husband called 10 minutes ago seeking help, well he thought. The lady was extremely rude and condescending. We've been trying to pay our light bill for the last month and every service store we went to said the systems been down for months.. okay understandable. Tried through the app.. NOT working. As my husband is explaining this to lady she states " well I stay in Shreveport I haven't been having a problem paying my bill, I don't see a problem." Every problem is different, every person DOESN'T... read more

Khaled's profile image
Khaled 
5 months ago

Shout out to the repair crew showing up and getting it done in south shreveport after a semi took down the power pole, thank you! 

duke duke's profile image
duke duke 
6 months ago

I would like to thank swepco for a outstanding job this weekend dealing with weather outages. 

Frequently asked questions about AEP

How is AEP rated?

AEP has a 1.8 star rating with 80 reviews. 

When is AEP open?

AEP is closed now. It will open at 9:00 a.m. 

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