Advanced Specialty Institute Pointe West

Stephanie McKenzie 

on Google

2 weeks ago

This review reguards the podiatrist’s office at this location. My husband had an appointment to see Dr. Cohen at 10:20am. After waiting 40 minutes for the appointment, I went to the desk to see how far they were running behind. I was told it shouldn’t be too long now your husband is the next patient to be brought back. Unfortunately, the term “you are the next patient” seems to be what they use for everyone that comes up and wants to know what the wait is all about. The people sitting behind us said that their appointment wa... read more

Bridget Donaghy 

on Google

2 weeks ago

I am leaving this review to bring attention to a very unprofessional interaction I had during check-in today. As a first-time patient seeing a new physician, I needed a few seconds to check my phone for the doctor's name. Instead of offering a moment of patience, the receptionist (an African American woman with goggle-style glasses) rolled her eyes to her coworker and audibly snickered, "Oh my gosh, can you hurry up?" in a condescending voice. Staff members should never make patients feel embarrassed or rushed simply for acc... read more