Advanced Diabetes Supply

Carol C. 

on Birdeye

10 months ago

Very difficult to deal with. Have left numerous voicemails and have never had any response. Staff doesn’t seem to realize that having diabetic supplies can be a life or death situation for fragile individuals. Have had supply problems and billing problems for several years. These issues get resolved only with patient advocate.  

Alan S. 

on Birdeye

a year ago

Totally useless company for customer service. If you don't mind being on hold for 30-60 minutes give them a call and you will then give up and leave a message so a rep can get back to you-which never happens!! Have done this countless times. Took two months to try change from Dexcom 6 to Dexcom 7 with absolutely no response and only got an immediate reply when I didn't respond positively to a recorded call to renew my order.. Rep phoned me within 5 minutes so I could tell her they are useless and cancel any further orders. W... read more

richard f. 

on Birdeye

a year ago

Don't use this company period . I don't owe anything yet still get a bill. My insurance company's I don't owe anything either. This company is a joke.  

Allison D. 

on Birdeye

a year ago

Terrible customer service. No one with type 1 diabetes should use this supplier. I have been delayed life-saving medical devices by this company. This company’s incompetence has serious consequences to customers with serious a serious disease.  

John 

on Birdeye

2 years ago

I’ve read previous reviews and the reviews could not be ADS that supposedly provide my supplies I’m still not getting answers for anyone I’ve talked to at ADS. My doctor contacted them as I witnessed the conversation ADS didn’t send a fax as promised The representative was rude and his or her English. Was just above pre-school student. I’m so flustered and highly disappointed with ADS  

Corey T. 

on Birdeye

3 years ago

An absolute disaster of a company. After getting their phone number via Integra Partners, they took 3 weeks to tell me they are not contractually obligated to cover my diabetes supplies. I had to call them repeatedly during a 3 week period and wasted hours on the phone with them to finally get what should have been a simple rejection. At one point was told by Stephen F. in the insurance department that he was not permitted to call customers directly or discuss details of a mysterious “contract” with customers. So no wond... read more

Jim W. 

on Birdeye

3 years ago

Having called them many times and never getting an answer, and using their call back system and never getting a call back, over the past 4 months, I will try to get a different supplier for my CGM products. In addition, they have never sent any email with tracking information. My most recent order is now four days late, and I have been given no information from ADS when I can expect the delivery. 

susanne k. 

on Birdeye

3 years ago

If I could give this company a 0 I would. Worst medical supply company I have ever had to deal with! First they often don't answer their phone, after 5-10 minutes the call just hangs up. They also do not respond to emails. Shipping of supplies is delayed so much that I usually run out completely. Since Dexcom uses this company you are held hostage to their bad service. These are medical supplies, lives depend on them. This company should lose their license. 

n s. 

on Birdeye

4 years ago

I had a black hole experience with my previous DME supplier-my local endo team suggested I try ADS-WOW, it was like coming out a fog into the bright sunlight-1st contact ADS associates Sonya & Leanna were professional and exacting-they called me to clarify details...and Holy Moly Batman within a week I had my Boombayah moment when long awaited DEXCOM supplies showed up at my front door. Try 'em you'll 'em-you won't be disappointed!