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ADT Security Services
- Security Systems
- Prattville, AL
About this business
Location details
512 Pinnacle Pl suite b109, Prattville, AL, 36066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We've been an ADT customer for 24 years. I'm giving 2 stars because for the first 20 years they were pretty good. Then last year they started charging for service visits. Which would be ok if their phone center help could answer basic questions. We were getting a low battery warning, but it was for a wireless contact and we didn't know where it was. Customer service couldn't tell us either. So THEY initiated a service appointment, and THEY said "Don't worry, you won't be charged for it." Blatant lie The service technician sh... read more
Unfortunately I will have to join the band wagon of bad reviews. Very unreasonable when trying to cancel our subscription after only using it for a few months. I thought the customer service would be better.
Of course ADT is a top tier security company, but I had to cancel my service after ten years. Back in the day if I needed something I could call and get help right away. Now it’s a nightmare. Endless menu options, then you get stuck with an AI bot or your call goes to an Indian call center where there’s a 50/50 chance of helpful communication. Ironically, I had to two to three different people before I could get cancelled.
I was supposed to have a free installation that costed me a fortune. They charged me for so of this without ever telling me you need a permit. They sent me a second notice without ever giving me a first notice and made it impossible to upload the data. Spent a ton of time on hold with them to try and fix this. Would never recommend this company to anyone.
Have been a customer for 4 years now 3 of which have not had any service. We moved and had to wait to cancel contract. Just spoke to 6 different people calling 3 different numbers trying to cancel……. Finally got the last lady and she said I needed to speak with someone at a 4th number but they are now closed Man I can not wait to see how many people have the please with speaking with me tomorrow to try and cancel this useless account. Will reply tomorrow with another 1 star review and an update.
Frequently asked questions about ADT Security Services
How is ADT Security Services rated?
ADT Security Services has a 3.8 star rating with 122 reviews.
When is ADT Security Services open?
ADT Security Services is open now. It will close at 4:00 p.m.
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