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ADT Security Services
- Security Systems
- Prattville, AL
About this business
Location details
512 Pinnacle Pl suite b109, Prattville, AL, 36066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The Location at 516 Pinnacle Place, Prattville, AL is closed. This location has been closed for at least 2 years.
We've been an ADT customer for 24 years. I'm giving 2 stars because for the first 20 years they were pretty good. Then last year they started charging for service visits. Which would be ok if their phone center help could answer basic questions. We were getting a low battery warning, but it was for a wireless contact and we didn't know where it was. Customer service couldn't tell us either. So THEY initiated a service appointment, and THEY said "Don't worry, you won't be charged for it." Blatant lie The service technician sh... read more
Unfortunately I will have to join the band wagon of bad reviews. Very unreasonable when trying to cancel our subscription after only using it for a few months. I thought the customer service would be better.
Of course ADT is a top tier security company, but I had to cancel my service after ten years. Back in the day if I needed something I could call and get help right away. Now it’s a nightmare. Endless menu options, then you get stuck with an AI bot or your call goes to an Indian call center where there’s a 50/50 chance of helpful communication. Ironically, I had to two to three different people before I could get cancelled.
Frequently asked questions about ADT Security Services
How is ADT Security Services rated?
ADT Security Services has a 3.7 star rating with 124 reviews.
When is ADT Security Services open?
ADT Security Services is closed now. It will open at 8:00 a.m.
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