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ADT Security Services
- Security Systems
- Mattydale, NY
About this business
Location details
6700 Thompson Rd, Mattydale, NY, 13211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolutely a nightmare from start to finish. Avoid at all cost. ADT has been awful to deal with every step of the way. Products are literally 3x more expensive than you can buy yourself, technology is outdated, service is worse than any other offering you can get on Amazon. It is the customer service that really makes it stand alone as the worst company I have ever dealt with. Worse than spectrum, at&t, Verizon by a mile. I canceled service in the 3 day window and they've been charging me for 4 months, each month I've called... read more
I am having technical problems with some of my cameras, they go off then on, multiple times a day. My main issue is a doorbell camera that I need to swap out for one that records continuously when motion is detected. They are refusing to swap it out. They want more money. I was on the phone today with 8 Reps.(from 1:14pm to 4:08PM) Rob, Benetta, Aldolfo, Rosa, Maribell, Amir, Cheryl( who was so rude to me. I actually put her on mute to talk to my husband, she began to talk about me, laughing and thought it was a joke). I hea... read more
I have been ADT customer for 15 years. They are the one who installed all the products including cameras, locks and door bell. Few cameras, locks and door bell stopped working but apparently they cannot service or replace these as ADT has changed the brands they are using. When I asked to cancel my subscription… they put me on hold after 15 minutes I was told there will be additional 20 minutes of hold or call back again. I called back again after 18 minutes I was able to speak to Rep Tanya she said she cannot do anything ab... read more
ADT is still stealing money from me. I've been calling to cancel the account for weeks (the app doesn't work to set the alarm, and the alarm goes off at random), and the scheme they run is that they always say something to the tune of "I can't help you, but I'll have someone who can call you back". They never call, and they refuse to give me a direct number to the branch office. I'm afraid we will need to go to court. I even had a stop payment put on them, and somehow they still charged me this month. If anyone else is in a ... read more
We have used ADT for many years. We recently moved and can't carry their service to our new home because neighborhood has HOA with alarm services in place. I cancelled on January 10th and was paid up at that time. Since then we have been hounded by phone calls, emails, postal mail about paying bill with warning of turning off services and we are overdue in payments. It is interesting because the service is off and has been since Feb 10th ( I needed a 30 Day Notice to cancel) I have called 3 times since and each time I call t... read more
Frequently asked questions about ADT Security Services
How is ADT Security Services rated?
ADT Security Services has a 1.9 star rating with 35 reviews.
When is ADT Security Services open?
ADT Security Services is closed now. It will open on Monday at 8:00 a.m.
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