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ADT Security Services
- Security Systems
- Richmond, VA
About this business
ADT is one of today's most trusted and well-known brands in the security industry and currently serves more than six million customers, making us the largest company of our kind in both the U.S. and Canada. Our broad and pioneering set of products and services-from interactive home and business solutions to home health services-meet a range of customer needs for today's active and increasingly mobile lifestyles.
Location details
8751 Park Central Dr, Ste 100, Richmond, VA, 23227, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I never received a call when my glass break notification sounded three times on two separate occasions. My system was unplugged for over 24 hour and an automated system call to confirm my safety. I never received a call from a live rep to ensure I was not in danger. I decided to cancel and go with another company ! I am very disappointed!
ADT salesman came to my door today aggressively trying to sell the product and would not take no for an answer. I had to close the door in his face. Train your people better or there will be consequences for them when they come onto someone else's property acting like this. Think twice before coming back.
I recently sold my home and like many other folks, I have had billing issues since the home was sold. I was told by two different ADT customer service employees that I would not owe any money on my account if I could get the new home owner to take over the contract. The new home owner took over the contract and was willing to pay the remaining equipment costs and pick up that monthly contract. Two weeks after closing on the house, ADT charged me $1500 and said that I still owe on the equipment even though they assured me tha... read more
I purchased an ADT home security system back in June of 2020. At the time the sales person stated that the contract for the parts (cameras and monitoring) would be for 36 months. After several months I am still paying for this charge even after the 36 months have expired I called today to see why this is still occurring and they said the last payment is due this upcoming June. If that was the only issue then I would not be as disappointed. But unfortunately, the performance of this system is not up to par of its competition.... read more
DISGUSTING BUSINESS PRACTICES After paying my monthly bill on time every month, they Randomly sent me a letter that lied and said they had contacted me by phone, by text, my email, and paper mail. That there was a missed equipment payment of $145 from April of 2024 (11 MONTHS AGO!). They said they did an audit of their books and found missed payment. They also gave me one week to pay or they would persue legal action, send to collection or close my account all together. After contacting the real ADT, not just an authorized d... read more
Frequently asked questions about ADT Security Services
How is ADT Security Services rated?
ADT Security Services has a 3.2 star rating with 85 reviews.
When is ADT Security Services open?
ADT Security Services is closed now. It will open on Monday at 8:00 a.m.
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