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ADT Security Services
- Security Systems
- Richmond, VA
About this business
ADT is one of today's most trusted and well-known brands in the security industry and currently serves more than six million customers, making us the largest company of our kind in both the U.S. and Canada. Our broad and pioneering set of products and services-from interactive home and business solutions to home health services-meet a range of customer needs for today's active and increasingly mobile lifestyles.
Location details
8751 Park Central Dr, Ste 100, Richmond, VA, 23227, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I recently sold my home and like many other folks, I have had billing issues since the home was sold. I was told by two different ADT customer service employees that I would not owe any money on my account if I could get the new home owner to take over the contract. The new home owner took over the contract and was willing to pay the remaining equipment costs and pick up that monthly contract. Two weeks after closing on the house, ADT charged me $1500 and said that I still owe on the equipment even though they assured me tha... read more
I purchased an ADT home security system back in June of 2020. At the time the sales person stated that the contract for the parts (cameras and monitoring) would be for 36 months. After several months I am still paying for this charge even after the 36 months have expired I called today to see why this is still occurring and they said the last payment is due this upcoming June. If that was the only issue then I would not be as disappointed. But unfortunately, the performance of this system is not up to par of its competition.... read more
DISGUSTING BUSINESS PRACTICES After paying my monthly bill on time every month, they Randomly sent me a letter that lied and said they had contacted me by phone, by text, my email, and paper mail. That there was a missed equipment payment of $145 from April of 2024 (11 MONTHS AGO!). They said they did an audit of their books and found missed payment. They also gave me one week to pay or they would persue legal action, send to collection or close my account all together. After contacting the real ADT, not just an authorized d... read more
Unacceptable Customer Service Experience with ADT! 😡 Dear @ADT, I am extremely disappointed with the service we’ve received from your company. Initially, while trying to win our business, you were prompt, attentive, and communicative. But, it seems like everything changed once our contract was inked and our deposit was made. Here’s what happened: 1️⃣ The technician who came for the installation didn’t discuss window sensors or even review how to operate the keypad. As newbies to alarms, we relied on your expertise to guide ... read more
The tech was very rude cursed me out in front of my daughter and lied and said he was at my home for two hours he was only there 15 mins
Frequently asked questions about ADT Security Services
How is ADT Security Services rated?
ADT Security Services has a 3.2 star rating with 83 reviews.
When is ADT Security Services open?
ADT Security Services is closed now. It will open at 8:00 a.m.
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