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ADT Security Services
- Security Systems
- Tampa, FL
About this business
Location details
701 US-301, Tampa, FL, 33619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
JUNK, JUNK, JUNK In theory the ADT system is nice. In reality, it barely ever works. The Google home device keeps falling off line, cameras never work, door sensors never work. ADT is impossible to speak to for any type of customer service. I will likely take all the cameras down, remove every door sensor, and return this junk back to ADT! Worst security system ever!
If I could give less than one star I would. 1. They used high pressure sales tactics to pressure me into letting them install a system. Lied and said that the monthly payment included servicing for technical issues (it does not and the service fee is astronomical). Did not tell me that if I wanted to cancel service I would have to pay upfront for the $5000 of equipment I order to cancel service. 2. The app never works or even connects to the cameras. There is alway technical issues with the app I get 50 phone messages a day ... read more
The incompetence is ridiculous. 45 straight month, we had nothing but false alarms all day every day not because of noise or motion or anything. It was just the sensors going off. They sent technicians out every single time who fixed everything and promised it wouldn’t happen again and we would have a false alarm just days later. I paid $200 a month for the system and I asked for my money back during the month that we could not use the system because of the false alarms. I have to get a hold of a manager to ask that and the ... read more
This used to be a legit security company. Now everything is outsourced to 3rd party companies, and their customer support is routed through India, so I hope you understand heavy accented English during a support call!
I highly recommend Rob Cunningham, he is by far the best ADT representative hands down! He's always the consummate professional and keeps the process running smooth!
Frequently asked questions about ADT Security Services
How is ADT Security Services rated?
ADT Security Services has a 3.8 star rating with 298 reviews.
When is ADT Security Services open?
ADT Security Services is closed now. It will open tomorrow at 8:00 a.m.
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