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ADT Security Services
- Security Systems
- Gaithersburg, MD
About this business
Location details
45 W Watkins Mill Rd, Gaithersburg, MD, 20878, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
An ADT specialist reached out as we were selling our home. He said that he could eliminate our cancelation fees if the buyers assumed the security system. We assisted in this and the buyers assumed the contract. In July, ADT did not honor this agreement and charged us over $1,300 in new installation and cancelation fees. The rep said he would reach out and get back within 24 hours, which didn't happen. Now he is avoiding emails all together. The ADT system was 2.5 years old, they have a new contract with our buyers and now t... read more
Im 11 months with installation and birds scratched my front door nest. I called to have it replaced and they said there is nothing they can do and we needed to purchase a new one. I recommend to other home owners to get another company. This company is poor at warranty. -Home in West Virginia- To the reply from ADT you have a poor warranty policy for damage and defective equipment. You have my email and my name is correct on this review. Look me up and respond professionally, not AI. ADT is a joke!
Misled Into $5,000 Loan Without Full Disclosure — Ongoing dispute I’m extremely disappointed with my experience with ADT. I was told a total cost of $1,103.33 for my security system, and I paid $663 upfront. Was shown an itemized list of equipment and the total cost. Later i find out it was not a complete list of equipment nor was it the correct total. At no point was I told that I was being signed up for a $5,000 loan through a third-party lender or that my systemwas over $7k, and I was never shown a complete contract durin... read more
Indeed. Do your research! &research I did not. Assuming ADT to be a reputable company was one of my worst mistakes of 2024. Costing me a week of work, taking off to appease the schedule of the technicians who continually, NO CALL NO SHOW - when I tried to figure out what happened... i was told they had no way to leave a message, and their technician was sick. Or, scheduling a 5hr window just to AGAIN take off work & this time receiving a call minutes prior to the scheduled end time (4PM) to be told they were still planning t... read more
Frequently asked questions about ADT Security Services
How is ADT Security Services rated?
ADT Security Services has a 2.7 star rating with 66 reviews.
When is ADT Security Services open?
ADT Security Services is closed now. It will open tomorrow at 8:00 a.m.
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