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ADT Security Services
- Security Systems
- Gaithersburg, MD
About this business
Location details
45 W Watkins Mill Rd, Gaithersburg, MD, 20878, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Misled Into $5,000 Loan Without Full Disclosure — Ongoing dispute I’m extremely disappointed with my experience with ADT. I was told a total cost of $1,103.33 for my security system, and I paid $663 upfront. Was shown an itemized list of equipment and the total cost. Later i find out it was not a complete list of equipment nor was it the correct total. At no point was I told that I was being signed up for a $5,000 loan through a third-party lender or that my systemwas over $7k, and I was never shown a complete contract durin... read more
Indeed. Do your research! &research I did not. Assuming ADT to be a reputable company was one of my worst mistakes of 2024. Costing me a week of work, taking off to appease the schedule of the technicians who continually, NO CALL NO SHOW - when I tried to figure out what happened... i was told they had no way to leave a message, and their technician was sick. Or, scheduling a 5hr window just to AGAIN take off work & this time receiving a call minutes prior to the scheduled end time (4PM) to be told they were still planning t... read more
DO NOT USE!!!!!!! RESEARCH!!!!!! ADT is only interested in contract value! The “technicians” will only try to upsell or recruit you! They DO NOT act in good faith when each separate representative I speak with has contradictory answers and per contract the customer is forced to give adt three chances in six months to get it right. If only your tech had explained the contract and the true quality of ADT as a company. How do legal scams like this still exist?????
the customer service is from hell, very unpleasant
Frequently asked questions about ADT Security Services
How is ADT Security Services rated?
ADT Security Services has a 2.8 star rating with 64 reviews.
When is ADT Security Services open?
ADT Security Services is open now. It will close at 4:00 p.m.
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