This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
ADT Security Services
- Security Systems
- Boca Raton, FL
About this business
Location details
1501 Yamato Road, Boca Raton, FL, 33431, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Military veteran that got orders to move. My wife and I spent 2 months calling and emailing trying to get them to cancel our contract (as allowed by law); the process is utter chaos, complicated and designed to make people give up rather than move to a different service. Eventually we got it done, or so we thought. We were explicitly told on the phone that we did not owe anything, but received a call some days later from what sounded like a scam center. We were told we owed $15 or so, we declined to pay over the phone for se... read more
I don’t know if my experience is site-specific, but I can say with full confidence that it’s ADT-specific. Their customer service is, hands down, the worst I have ever encountered. They charged me a labor fee for a 12-minute visit — without ever disclosing it in advance. When I called to get clarification or a refund, the nightmare began: First rep: sounded drunk. Couldn’t form one cohesive sentence, let alone resolve an issue. Second rep: simply passed the buck and told me to call another number. Third rep: supposedly a “ma... read more
ADT makes it impossible to cancel and will continue charging you even after they have removed the security hardware from your home. DO NOT SIGN UP FOR ADT SERVICES!
Horrendous customer service, useless video techs. Always a hassle when I require parts or any kind of assistance. Wish I could switch but have their equipment. ADT management, you need to listen to your customers or maybe you need new management team.
Called with simple billing question to lower monthly bill. After being passed to 3 agents I was told it could be lowered in October but I needed to call back. You mean to tell me you cant just lower it in October ? Been a customer for over 7 years with numerous system issues. I will be calling back as soon as new system is installed, TO CANCEL. Do your Homework, Check reviews and STAY AWAY from ADT. ONE star review says it all.
Frequently asked questions about ADT Security Services
How is ADT Security Services rated?
ADT Security Services has a 1.5 star rating with 284 reviews.
When is ADT Security Services open?
ADT Security Services is closed now. It will open tomorrow at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com