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ADT Security
- Home Services
- Kewdale, WA
About this business
ADT Security Perth offer a wide range of both wired & wireless security, CCTV camera & 24/7 monitoring systems. We are conveniently based in Belmont and services all of metropolitan Perth and WA. Our products and services include: home security systems, home alarm systems, CCTV and security cameras - we cover both the installations and 24/7 monitoring for both residential and business properties. Please contact our sales team us on 131 238 (ADT) and arrange your FREE Sydney home security assessment. Our team of local technic... read more
Location details
4/156 Kewdale Rd, Kewdale, WA, 6105, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They have zero customer service. Wouldn't cancel my Nans account when she moved into a home. Continued charging her although I had emailed multiple times. I had to block the charges via her bank. They then sent invoices for charges after i had informed them 3 times, she was dead. I'm still receiving them and have reported to ACCC. If I could do negative stars, I would. This review is purely to inform others so you don't have to go through this trauma. Keep a paper trail!!!!
Andrew $ Gillbert : arrived ONTIME today and were incredibly helpful in fixing my house alarm. They went above and beyond and reset the codes for me as well. Highly recommend! Thanks guys.
their departments do not know how to communicate at all they do lure you with the inclusive prices and then when they install something its just the worse experience ever i was quoted $1580 for 2 camera and sensors after installation and everything they sent me an invoice of $3500 despite me getting in touch with their service team and accounts team no one was of help even responding to e-mails they did not and they shut off my monitoring despite me not missing a payment and doing everything right. their departments are no h... read more
I think their customer service is getting worse. I contacted them many times to arrange a service appointment and specifically requested Thursdays, as I am not available during the day on other weekdays. However, they kept scheduling the service for different days. I honestly lost count of how many times I had to call or email them to change the appointment, and it took two months before they finally arranged a time that worked for me. They told me the technician would arrive between 8:00 a.m. and12:00 p.m., but he showed up... read more
I wish I never had any dealings with them. They are very good with installing their systems and taking money, but very careless when it's time to look after a customer. More than three months trying to clarify how much I have to pay them for their technician's visit and how much refund I have to receive as the technician could't fix the problem. Made multiple pointless phone conversations with different ADT teams, they just transfer my calls between departments. Combined I spent 4-5 hours of my precious time, still not resol... read more
Frequently asked questions about ADT Security
How is ADT Security rated?
ADT Security has a 3.6 star rating with 125 reviews.
When is ADT Security open?
ADT Security is closed now. It will open tomorrow at 9:00 a.m.
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