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ADT by TELUS Security Services
- Home Services
- Sherwood Park, AB
About this business
Location details
2055 Premier Way #133, Sherwood Park, AB, T8H 0G2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I will not renew my contract. I searched ADT by Telus online for guidelines followed when they install outside cameras in a condo development. The website did not have the answer to my specific question, so I decided to make a phone call... The AI Assistant did not recognize my phone number or accept the command for home security. After shouting "human service representative" and "agent" into my phone for 3 minutes, I was transferred to the Service Department, where I was put on hold for 5 minutes, and then the line was disc... read more
SCAMMERS!! Our service was ended April but then they repeatedly charged. Their customer service is no better and a complete waste of time!
Easily the worst customer service I've ever encountered. I've been trying to get a replacement lawn sign - which shouldn't be complicated - for the last 4 months, and they can't even seem to figure that out. I've been charged 3 times ($30 each time) for signage which I was assured would be free - signage which has never actually arrived (nor which they've even bothered to order, it appears), despite contacting Telus repeatedly. Since November 2024, I've spent literally hours trying to get this rectified; each time I manage t... read more
Horrible, horrible customer service. Trying to get system changes and they keep telling me some one will call back. We are still awaiting. That was a week ago and four phones ago and we are a commercial account. Waiting to have a call picked up is about 7-10 minutes everytime. Jan 2025 Update: Again tried to get changes to account. After 20 minutes on hold I gave up.
Moved into a house that had an ADT alarm system installed. Started beeping and called to try to solve the problem. They told me I had to either disconnect the alarm and keep it off or buy a new system. When I asked if it could be something as simple as a battery replacement they said they don't know. When I asked if they would remove the old system if I decided to purchase and install a new system, they said they would not and the old system is "not their problem" and I have to disconnect all the wiring etc myself because it... read more
Frequently asked questions about ADT by TELUS Security Services
How is ADT by TELUS Security Services rated?
ADT by TELUS Security Services has a 1.4 star rating with 85 reviews.
When is ADT by TELUS Security Services open?
ADT by TELUS Security Services is open now. It will close at 6:00 p.m.
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