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Acura of Rochester Service Center
- Automotive
- Rochester, NY
About this business
Location details
3883 W Henrietta Rd, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 2:00 p.m. | |
| Sun | Closed |
Worst customer service ever received by a dealer. The electronic waste gate malfunctioned on my 2024 Acura Integra with 24k miles on it. Acura will not cover it under warranty. They do not stand by their products and refuse to do what it right for the customer. If you’re thinking of buying an Acura, just know they will not cover their vehicles under warranty when they ARE within the warranty window. Acura, don’t build a car you can’t stand behind. Absolutely horrible customer service. This is my first Acura and will be my la... read more
Alright, let’s get down to brass tacks. Whoever came up with the idea for a Starbucks coffee maker in the waiting area should be promoted to GM. I crushed three Pikes Place while waiting on a tire rotation.
Took my MDX in yesterday for a standard maintenance appointment. I pulled up at the time of my appointment, the bay was ready for me to pull in, I was warmly greeted by Patrick, who showed me the waiting room and amenities. Maintenance was performed and I was back on the road within 45 minutes. The cherry on top was the video of them checking my vehicle that was later sent to me. Great service from start to finish!
It’s very easy getting my car serviced here. The techs are great at problem solving and the waiting room is quiet. Plenty of beverages and snacks are available as well.
Frequently asked questions about Acura of Rochester Service Center
How is Acura of Rochester Service Center rated?
Acura of Rochester Service Center has a 4.3 star rating with 11 reviews.
When is Acura of Rochester Service Center open?
Acura of Rochester Service Center is open now. It will close at 6:00 p.m.
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