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Action Door
- Home Services
- Seven Hills, OH
About this business
Location details
201 E Granger Rd, Seven Hills, OH, 44131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to Midnight | |
| Sun | Closed |
I contacted Action door in ********* for a garage door repair and in spite of the website advertising a free estimate they told me that it would cost $200 to get the estimate. I find this to be disingenuous if not false advertising. Be careful when dealing with this company.
I had them come out to give me an estimate to repair or replace my garage door. I never got a call back on the estimate. I called back three times and I still could not get the estimate. The salesperson didn't return my calls, and the office couldn't find my information. One of our salesmen was rushed to the hospital and had open heart surgery and we are still circling back to the customers he saw that day and a couple days prior.. If Mr *****would like an estimate still, we would be willing to get back to him with the price... read more
Business response:
I am sorry to hear about your sales man’s health problems . I wish him a quick recovery. I found another garage door company that came out the same day that I called them and they gave me an estimate the same day.
I called Action Door, Mentor, to fix my garage door. While they fixed the issue, I feel compelled to share their pricing. First of all, I live in Mentor and their Mentor store is permanently closed so, unknown to me, my Mentor phone number went to Brooklyn Hts; however it did not make a difference with pricing. They replaced two parts for a grand total of $56.85. My bill was $290.97. I called to find out there is always a $175.00 service charge for the first 30 minutes plus always a $5.00 fuel surcharge. I have no issue with... read more
I called Action Door, Mentor, to fix my garage door. While they fixed the issue, I feel compelled to share their pricing. First of all, I live in Mentor and their Mentor store is permanently closed so, unknown to me, my Mentor phone number went to Brooklyn Hts; however it did not make a difference with pricing. They replaced two parts for a grand total of $56.85. My bill was $290.97. I called to find out there is always a $175.00 service charge for the first 30 minutes plus always a $5.00 fuel surcharge. I have no issue with... read more
Business response:
Action Door has been in business for 55 years, with branches in Brooklyn Hts. and Stow. Covid forced the company to close down the Mentor branch, with all the employees having the option to work out of the closest branch. With 60 trucks on the road daily, we normally have somebody close. The particular tech that serviced the M****** residence on 11/6/23, lives in Mentor and services that area frequently. The tech takes our work truck home and has been working in Lake County for years. He's a very experienced and knowledgeabl... read more
As a previous satisfied customer we ordered a door for our new garage on October 6th. It arrived at their facility on December 1st. This was within (Barely) the estimated widow for installation. They notified us of a January 4th installation date yesterday December 4th. When asked why a month delay the answer given is that one of their 2 installers is off work and the other only does one door per day M,W,F. The assumption being that they don't want to pay benefits and use 1099 help/part timers. This is a choice they have mad... read more
Business response:
Action Door only uses company employees that have full benefits, not 1099 subcontractors, Quality of work is most important and using subcontractors we feel, who don't actually work for the company, compromises the quality of work. Since 1968 Action Door has hired and trained our own employees. This is a recipe, we feel, that promotes top level garage door installation and service. We, like many business's in this economy,, are struggling to find good help, The supply chain has also impeded our lead times. Action Door will d... read more
As a previous satisfied customer we ordered a door for our new garage on October 6th. It arrived at their facility on December 1st. This was within (Barely) the estimated widow for installation. They notified us of a January 4th installation date yesterday December 4th. When asked why a month delay the answer given is that one of their 2 installers is off work and the other only does one door per day M,W,F. The assumption being that they don't want to pay benefits and use 1099 help/part timers. This is a choice they have mad... read more
Business response:
Action Door only uses company employees that have full benefits, not 1099 subcontractors, Quality of work is most important and using subcontractors we feel, who don't actually work for the company, compromises the quality of work. Since 1968 Action Door has hired and trained our own employees. This is a recipe, we feel, that promotes top level garage door installation and service. We, like many business's in this economy,, are struggling to find good help, The supply chain has also impeded our lead times. Action Door will d... read more
Great doors nice installers but it came with no light bulbs and the cord wasnt long enough so i had to hire a electrican to fix.
Business response:
Lightbulbs are supplied by customers for preference of wattage or LED. Cords are standard 4' length. Outlets spaced longer away from unit in garage, will need customer supplied/installed cords.
We had our garage door replaced last week. 2 Action door technicians came out and did a great job in minimal time! They replaced the door panels, tracks, spring, hardware, the whole works. They even made sure our garage door opener was working correctly. They were very professional, cleaned up, and hauled the old material away. I would highly recommend Action Door for all your garage door needs!
Our garage door broke on Thursday evening. We were unable to get our cars out of the garage. We called Action Door and they were able to send a technician out Friday morning. He arrived on time and was courteous and polite. He replaced a broken spring; actually we had him change both springs.. He checked for proper operation, aligned, balanced and lubricated door. Also tested safety. We felt the price was fair and competitive.
Business response:
thank-you for the kind words ! we appreciate your business. customer service is very important to us. dino - owner
Frequently asked questions about Action Door
How is Action Door rated?
Action Door has a 2 star rating with 12 reviews.
When is Action Door open?
Action Door is open now. It will close at 5:00 p.m.
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