Spencer M on BBB
a year ago
06/29/2020, 11:40 AM
Ineffective therapists with high turnover. We went through three of them within 6 months because they kept leaving the facility, only to have the final one tell us that there was nothing that could be done for our daughters condition. It took them 6 months to diagnose and state that a physical speech impediment could not be treated by them which is medical waste and abuse.
The lobby was always filthy, no one ever answered the phone, appointments were constantly being changed or dropped. We had paid for all our services and had documentation we had paid for all services, they stated we still had a balance we owed. When we asked them to provide us the medical records for these made up services they didnt and instead sent it to collections. We still have not received the requested medical records despite them having all of our information.